CX Storytime: 5 Ways to Treat Yourself Right— As Your Own Customer

We spend so much time thinking about customer journeys—how companies craft seamless experiences to win our loyalty. But what about our own health and well-being journey? Do we really need to wait for a company to sell us something to feel like a valued customer? What if we could create that experience for ourselves? As I mentioned in my last edition, I’ve started this journey myself—working to simplify my world to its most essential elements. Along the way, I’ve distilled my process into five techniques I’m excited to share with you:

1. Set Your Daily Rhythm and Prioritize Joy.

Start your day with intention. Set an alarm that gives you ample time to prepare mentally and physically, ensuring a calm, focused start. And don’t forget to carve out 10 minutes daily to do something that brings you joy—a hobby, a walk, or simply unwinding. These small actions set the tone for a more fulfilling day.

2. Simplify Your Spaces—Digital and Physical

Declutter your inbox by unsubscribing from what no longer serves you, and remove unused apps from your phone. Then, turn your attention to your home: organize kitchen counters, bathroom shelves, and workspaces to reduce frustration and save time. Simplicity in your surroundings promotes calm and efficiency.

3. Feed Yourself with Care.

Nourishing yourself is essential. Take time for balanced meals at the right times and in the right spaces. Being intentional with how you fuel your body will pay dividends in focus and energy.

4. Connect with Nature Daily.

Rain or shine, step outside for at least one minute to breathe fresh air, soak in some sunlight, or simply reset your mind. This quick connection with nature can transform your day and recharge your spirit.

5. Learn to Say No and Streamline Priorities.

Say no to commitments, tasks, or purchases that don’t align with your values or goals. Streamline your financial habits too—stick to a few key payment methods and plan purchases intentionally. Freeing up time, energy, and resources lets you focus on what truly matters.

Give these techniques a try...you'll be amazed at how your personal customer journey evolves! If you need some help or encouragement, I'm here for you!

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As the year begins, we often feel the weight of new goals, fresh expectations, and the need to hit the ground running. But what happens when momentum feels out of reach, when the spark to begin feels dim? If you’re anything like me, it’s easy to feel stuck, even when you know it’s time to move forward.

Here’s the truth: It’s okay to pause. It’s okay to give yourself grace.



I’ve found that when I’m overwhelmed, the best way forward isn’t to push harder—it’s to reset. For me, that reset often starts with something simple and soothing. I soak in a hot bath infused with eucalyptus salts, close my eyes, and let the steam carry my worries away. Sometimes, I put on music that takes me to a happy memory or imagine myself in my favorite places—a sunlit garden, a sandy beach, or a rooftop overlooking the glittering lights of a city.

When I need comfort, I bake something warm and nostalgic or sip on a fragrant tea while savoring fresh fruit. Occasionally, I treat myself to a piece of creamy chocolate, letting it melt slowly as I focus on its flavor, grounding myself in the moment. Each small act reminds me to be present, to be kind to myself, and to find joy in the simple pleasures of life.

It’s normal to feel the “winter blues” this time of year. The excitement of the holidays fades, and the blank slate of a new year can feel more overwhelming than energizing. But remember: you’re not alone in feeling this way, and there’s no shame in pausing to care for yourself.

Take this time to rediscover your reset button. Maybe it’s a walk in the crisp winter air, journaling by candlelight, or creating something with your hands. Whatever it is, lean into it. Give yourself permission to start the year slowly, with intention and kindness.

And when you’re ready, you’ll find that your momentum returns—not forced, but as a natural rhythm, fueled by the grace you’ve shown yourself.