Tourism Talk - July 2017

Advocacy Update 
Strengthen, Sustain and Maximize
 
TIANB's Board Priorities
 
Dan Myers, General Manager of Crown Plaza Fredericton - Lord Beaverbrook, was elected the 2017-18 chair of the TIANB board of directors at the Association's Annual General Meeting in Fredericton on May 24.
 
During its first face to face Board meeting in July, the Board set three strategic priorities to best serve the NB Tourism Industry, and to be acted upon between 2017 and 2018. The priorities are: Tourism Marketing Fund, Workforce shortages, Aboriginal Tourism.  The efforts on these important industry issues will be addressed by Board committees and the Board of Directors.
 
The priorities provide the Board with wide-ranging directions for the future and are the roadmap from which the Board will develop a detailed annual action plan to help us achieve our industry objectives.
 
 
1. Pursue targeted reforms that provide for the advancement and implementation of a provincial legislated marketing levy in New Brunswick. TIANB will argue for Tourism Marketing Fund (TMF) on the conviction that it's an effective means of accessing new revenue to support a program of sustainable funding for enhanced destination marketing throughout New Brunswick.
 
2. Facilitate awareness of the importance of additonal investments in the tourism labour market. The overall aim is to create a more resilient and inclusive labour market.
 
3. Work collaboratively with ATAC and indigenous organizations in NB t o support Aboriginal cultural products and experiences.  TIANB believes in g rowing Aboriginal Tourism Businesses and Job Opportunities in NB.
 
This is an exciting time for TIANB as we evolve and innovate to meet the changing needs of our members, our industry and the world around us.
 
Our partnerships with industry and tourism organizations are highly valued in the name of promoting growth, sustainability and maximizing prosperity for NB businesses through leadership.

upcomingeventsEvents



 
Join us in Newfoundland and Labrador in 2019 for Atlantic Canada Showcase (ACS)
 
Following the great success of Atlantic Canada Showcase (ACS) 2016, hosted in New Brunswick's capital city of Fredericton in collaboration with TIANB, plans are already underway for the next ACS event. 
 
Given the large number of travel and tourism-related events already taking place in the Atlantic region in 2018, and after careful consideration of logistical concerns, we are happy to announce that the next Atlantic Canada Showcase will take place in 2019 (October) in Newfoundland and Labrador.
 
ACS is a unique travel marketplace and is designed especially for the motor-coach, group, free independent travellers and the specialty travel industry. During the two day event, national and international travel representatives meet with sellers of Atlantic Canadian travel products in a trade show setting. 
 
Please stay tuned to www.atlanticcanadashowcase.com for details regarding ACS 2019 as they are made available. For now, please note that the 2018 edition of ACS has been rescheduled to 2019 in Newfoundland and Labrador. On behalf of all partners involved, we want to extend our sincere thanks for your participation in past years and hope to see you in Newfoundland and Labrador in 2019!

tourismtechnologyTourism Technology

Tourism Technology Update

This month has been so busy, it's just flown by! Busy is a good thing though, and I'm sure you're experiencing the same thing as the summer tourism season is upon us. I'll be brief so you can get back to work.

In June I held personalised 1/2 day mentoring sessions with multiple operators in Fredericton, Smith's Creek, Sackville, Bathurst, St. Andrews, and St. Stephen, and I chatted with a few more along the way. These were great experiences, and I look forward to visiting more of the province soon.

I was also able to help with a number of questions over the phone or email. Some of the topics covered included...
  • Importing contacts from MS Outlook to Gmail.
  • Using a social media scheduling template.
  • Basic WordPress functionality.
  • Help re-claiming a Google Business listing.
...and many more. If you need assistance with online technologies, please feel free to call or email anytime.

And since you are so busy, we want to give you some helpful information, but in quick segments. We're planning on releasing a number of short videos this summer; one per week starting the end of July. Topics include:
  • Best practices for Facebook, Twitter, and Instagram.
  • Useful SEO tips.
  • Responding to reviews.
  • Finding your brand voice on social media.
Our fall workshops are shaping up as well. Our Video Production & Marketing full-day workshop will be taking place the end of September at various locations. You won't want to miss this one! We'll be announcing dates and additional workshops on our website and in future communications, so keep watching!

Jason Farris
Technology Resource Coordinator
506-458-5646
[email protected]
 
And now, Part 3 of our ongoing article series, "Your Definitive Guide to SEO".


More SEO Tips You Can Do Yourself

There seems to be no limit to the number of ways you can improve your search engine rankings. Here are a few more basic tips that you can do yourself and that won't cost you next month's profits!

Tip #1 - Optimise Your Titles, URLs, and Descriptions

This is hardly a new concept, but it's still valid today. Unfortunately, some websites are still missing this. 

Look at the following 2 sample search results...

Donuts-R-Us - Greatest tasting donuts in New Brunswick
Conveniently located in Salisbury, NB. Donuts-R-Us delivers the largest variety of delicious donuts in New Brunswick.

index.html
Home page | About | Contact

Now ask yourself:
  • Which one is more descriptive?
  • Which one is sounds friendlier to the user?
  • Which one gives you a good idea of what the website is about without           clicking?
  • If you saw both in the search results, which one would you choose?
Go through your website and look for opportunities to improve your titles, page descriptions, and in some cases, even the page names.

Tip #2 - Improve Your Website Load Time

If you didn't realise, page speed is a ranking factor for search engines. If you have 2 websites similar in every way except loading time, the faster website will rank higher in the search results.

Faster websites results in a better end-user experience, so they are likely to view more of the site. And faster websites generate more conversions, meaning more sales, more subscribers, and more clicks on your products or services.

Some ways of speeding up your site include removing large (file size) images, removing unnecessary JavaScript files, and have your web host enable page compression.

Tip #3 - Register Your Website with Google and Bing Webmaster Tools

Google and Bing probably already know everything they need to about your website, but registering has 2 advantages.
  1. In the unlikely instance they're missing a page, you'll be able to get it indexed.
  2.  If they find a problem with your website, you'll be notified! This is extremely beneficial.
In addition, you'll have access to some really useful information, including:
  • Number of index pages
  • Number of incoming links
  • Search queries
  • Crawl errors
  • Number of internal links 

Tip #4 - Encourage Online Reviews

Reviews help to drive conversions, but they also help your local SEO visibility. If you want a prominent position in the local Search Engine Result Pages, you need user reviews. If you want to encourage click-throughs or visits to your website, you need good reviews.

Tip #5 - Don't Rely Completely On Google

Google is the top dog, without a doubt, and it's worth putting effort into improving your Google rankings. However, Google can change their ranking algorithms and the way they display results at any time. If you reply solely on Google and they make changes, you're going to feel the hurt.

Be sure to list on Bing search, build your email lists, and use social media to diversify your customer sources. And look into other search options as well. They aren't as big as Google, but you may find a niche market you hadn't known about.

 
In the next issue of Tourism Talk we'll introduce "Negative SEO" and how to protect yourself from it. Subscribe to our newsletter if you haven't already so you'll stay up-to-date!
 


NBpassportMembership

We are delighted to be back!
 
J oin us on September 27 & 28 at our new venue,  Kingswood Golf, Fredericton, NB ( www.kingswoodpark.ca/golf ) for the 2017 Pacrim Invitational.
 
Please view our Tournament Schedule, Team/Single Player and Sponsorships, including auction items request for Give Kids the World ( www.gktw.org), forms attached. 
 
For further information on our tournament, go to www.pacriminvitational.com .

memberhighlightMember Highlight

We would like to welcome Tobique First Nation as a new TIANB member. 

Tobique First Nation is one of six Wolastoqiyik or Maliseet Nation reserves in New Brunswick, Canada.  Tobique is the largest of the Wolastoqiyik and Maliseet Nation reserves in NB with a population of approximately 2,500.
Please visit the website to learn more about the community, heritage, and businesses.  Welcome to TIANB!!  http://www.tobiquefirstnation.ca/
trainingandprogramsTraining and Programs

Developing an HR Plan
HR Planning is important. Even in the smallest businesses, understanding HR needs and planning to meet those needs are keys to profitability and business growth:
Step 1. What are your business goals and needs, and what are the implications for HR?
Your HR plan must support the goals and needs of your organization (e.g. need for seasonal workers, goal to expand the business). The human resource implications in terms of staffing, training, performance management, etc. should be considered at an early stage.
Step 2. What are the drivers and inhibitors?
Identify the drivers and inhibitors that could impact human resource activities and support or hinder your business goals/needs, including:
  1.     External factors (new legislative requirements, labour market, etc.), and
  2.    Internal factors (employee survey results; potential retirements/ departures, etc.).
Step 3. What are the gaps?
Identify gaps between current HR capacity and that required to meet business needs, such as: skills needed to implement a new initiative or sufficient staff to provide prompt, quality service.
Step 4. What are the critical gaps that need to be addressed?
Assess the risk associated with critical HR capacity gaps (i.e., how severe would the consequences be if particular gaps were not addressed?). Prioritize critical gaps and how they will be addressed: key steps, timing and who will do what.
Step 5. Are you meeting the business goals and needs?
Measure results to determine whether business goals and needs have been met (e.g., do you have sufficient staff available for the peak season; was your business expansion successful).
Not sure where to begin? Start with the emerit HR Toolkit - its guidebooks, worksheets, checklists and templates will help you develop a winning HR plan!
 











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Hotel General Manager - Dual Certification - For CHA Only - Version 1.1
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This Hotel General Manager certification is awarded to hospitality professionals who have previously been awarded the American Hotel and Lodging Educational Institute's Certified Hotel Administrator (CHA) designation. Successful candidates will be awarded Emerit's Certified Hotel General Manager (CHGM), giving them two industry recognized professional designations and the recognition they deserve across North America and around the world.
The cost is $250 plus HST and it Includes Emerit Performance Evaluation for Hotel General Manager (a phone interview), and confirmation of the candidate's CHA designation. No written exam is required for this certification.
 
For more information on emerit training and certification programs, visit emerit.ca or call 1.800.668 5313 to speak to an emerit Training Solutions specialist today.

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