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Important Information Regarding Autopayments
Our office was recently notified by the Washington Health Benefit Exchange that automatic premium payments, set up through the carrier must be re-established for the new plan year and be updated when a new policy is selected with the same insurance carrier.
To avoid a disruption in health plan benefits or cancellation for non-payment we strongly encourage those that are signed up for autopayments in 2024 and continuing coverage with the same carrier to verify reoccurring payments are set up for the 2025 plan year. We also advise checking to ensure that January premium has drafted. Reoccurring payments and billing information are accessed from the respective insurance carrier's member portals. This would be the secure online account that was created after the initial enrollment.
You can also call the customer service number listed on the back of your member ID card to confirm autopayment details. Our office can assist with some billing questions but does not have the ability to verify if reoccurring payments are set up for the next plan year or if action will be needed to re-establish autopayments.
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