Since 2023, John Snow Research & Training Institute (JSI) has been working under contract with the Department to conduct a stakeholder-informed process improvement initiative to improve communication, collaboration, and coordination between case management agencies (CMAs) and regional accountable entities (RAEs).
One of the final contract activities is for JSI to deliver training to CMAs and RAEs on the findings from the project and the implementation of best practices.
Two trainings will be offered in October:
The initial training will cover the primary functions of a CMA and RAE, and how the two organizations coordinate to improve member care and experience. The training will also review best practices identified during this initiative.
The second training will provide more detail on the identified best practices, including implementing processes for communication and collaboration; creating and executing memoranda of understanding (MOUs) and data agreements; and utilizing a shared online workspace.
CMA-RAE Collaboration Training #1
When: Monday, October 14th, 10:30 a.m. to noon.
Register on Zoom.
CMA-RAE Collaboration Training #2
When: Monday, October 21st, 10:30 a.m. to noon.
Register on Zoom.
Both trainings will be interactive, with polls, breakout sessions and opportunities to ask questions. They will be recorded to be used in the future when new staff join the CMAs and RAEs.
Training attendees should include both supervisory and entry-level staff who are engaged in the shared CMA and RAE work. Participation in the training is strongly encouraged for all levels of CMA and RAE staff.
Contact your CMA RAE Liaison for more information.
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