Hello Community Partners:
I was reminded recently of a famous quote that reads, “Love isn’t what you say. Love is what you do.” As you can probably guess, I love transit, and I want everyone else to love transit too. But I recognize that love doesn’t just materialize. It takes work to maintain and grow. At DART, our teams are working hard to modernize the foundation of the system we’ve built over the past 40 years.
Every member city resident pays into this system, and we care about the small (and large) details that impact each employee, rider, and community member. Together, we’re taking a human-centered approach to revitalizing the current system, informed in large part by feedback from stakeholders like you.
This week, data collectors began riding buses and trains to gather input from riders for our Customer Satisfaction Survey prior to the survey going live online in May. We want to hear from them – and you – about how our efforts to improve cleanliness, security, and reliability have impacted the rider experience.
Speaking of Board Members, I’d like to take a moment to thank Jon-Bertrell Killen, who recently resigned from the DART Board of Directors, for nearly seven years of service. The Dallas City Council appointed Mr. Killen to the Board in 2017 and he helped navigate DART through major events including the DARTzoom Bus Network Redesign and the coronavirus pandemic.
In his place, Dallas appointed longtime community leader Randall Bryant to the board in late March. I look forward to partnering with him and the rest of the Board on our critical work ahead. We will share more about Mr. Bryant in the May newsletter.
