We are thrilled to share that over the coming weeks, we are launching improvements from 19 different initiatives as part of Transforming Site Plan Review. These changes signify more than just adjustments. They mark a shift in our approach to the site plan process from intake through permitting. As we roll out these changes, know that this transformation is not possible without your support.

The initiatives launching include:

• Introducing a unified mission and customer (Initiative #6)
• Creating new customer-centric service standards (Initiative #10)
• Improving the completeness check process (Initiatives #11, #16, #27)
• Redefining the case manager role, review meetings, and prioritization of applications (Initiatives #12, #15, #18, #21)
• Formalizing re-review processes, new comments, and improving comment resolution (Initiatives #19, #20)
• Improving the master comment report template and creating rolling draft comment notifications (Initiatives #17, #30)
• Improve the signature process (Initiatives #13, #36)
• Update coalition agreements (Initiative #45)
• Launch new Land Development Academy training program (Initiative #1)
• Introduce centralized KPIs across departments (Initiative #8)
• Create regular cross-departmental meetings to discuss continuous improvement (Initiative #7)

Read more about each of these initiatives and their impact in our latest Project Update.

These improvements to the site plan process have been created by cross-departmental teams, reviewed by stakeholders, and will be launched with training to ensure we are implementing change that works. Transforming Site Plan Review has opened the door for creative problem-solving, questioning the status quo, and continuous improvement.

While the end of this phase of the project represents a tremendous amount of change, it is only the first step. Next, we will be tackling more initiatives focused on our processes and organizational culture, updating current technology, and evaluating emerging technologies to improve the development process.

While change can be challenging, we are confident that these transformations will build on the success you are already seeing with reduced turnaround times. Thank you for being part of this transformation. 

If you have any questions or comments about this project, please contact DSDCommunications@austintexas.gov.