Take action now to thrive in the coming year. Exceeding expectations keeps clients loyal and gets them to refer their friends. Here are 4 ways to do that:
Level up your knowledge. Today’s affluent customers want their contractors to be go-to experts. Not only do you need to know how to do the work, but also you need to understand impacts to plants and soil to achieve the results needed.
Embrace technology. Customers want to control their irrigation, landscape lights, fountain and more from their phone.Are you ready to help clients make wise decisions on what technology they’ll actually benefit from? (If they like it, they’ll tell their friends, who will also hire you!)
Expand your service offering. Clients would like “one-stop-shopping” for as many projects as possible. It’s easy to get current clients to sign on for new services. Also get going with fast-growing categories like landscape lighting, water features and artificial turf.
Communicate more often. Don’t wait for clients to come to you with concerns. Stay in touch and stay “top of mind”. Send reminders for seasonal services like flowers, irrigation checkups, overseeding, pest control, etc. Quick updates on changing irrigation schedules are helpful too.
Build stronger relationships. Win more referrals. Make an amazing season happen!
The Team at Aqua-Flo Supply
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