Troop Cookie Managers and Leaders,

Happy February Eve Everyone!

This Cookiegram includes:

• Updates on where we are at with Smart Cookies and Digital Cookie errors.
• Our plan to assist in making things right
• Managing your troop inventory
• How to get more cookies
• How to track girl money
• Reminder about credit cards at booths.
• Crown Center Lottery Opportunity
• Reminder about myGS and VTK being unavailable

Updates on where we are at with Smart Cookies and

Digital Cookie errors

GSUSA and ABC continue to work to make updates and fixes in both programs. Currently, you cannot count on the Dashboard in Digital Cookie to report correctly. Sales of Direct Ship Cookie Shares are not transferring over 100% to Smart Cookie, and errors that occurred during the Initial Order timeframe may be wrong.

We continue to push both organizations to make things right asap. And we’ll continue to update you as we are informed of verified updates.

Our Plan to Assist in Making Things Right

GSKSMO has created what we are calling the “FixIt” form.

You’ll use this form to report issues between February 1 – 8 as you pick up your initial order and sort them.

Examples include too many cookies, too few cookies, and incorrect Cookie Share numbers. Please be clear that at this time we are not worried about Direct Ship Cookie Shares not counting towards the Direct Ship recognitions; we’ll address that in March if it’s not fixed before then.

Managing Your Troop Inventory

Managing Troop Inventory is done in Smart Cookies. If your troop ordered Gluten Free, those cookies are in your troop’s initial order in the booth column. As you give those out to the girls in your troop, you need complete a Troop to Girl transfer to assign those cookies to her. Instructions on how to do that are found on page 17 of our TCM Handbook.

You can also watch a video on this process here.

Any cookies you give to a girl must be transferred to her so she gets credit.

How to Get More Cookies

Also on Page 17 of your handbook, you 'll find instructions on placing a planned order (the official name for a cupboard order). You can also find a video demo right here.

Remember, all planned orders must be completed by Sundays at 9:00 pm. As you place your order, you will see options for locations, dates / times.

How to Track Family Money

Remember to always fill out a receipt when you accept money from a family or give out cookies. These receipts help you to have a record and because they are signed by an adult, if there’s a problem later it allows us to have proof that money and/or cookies were accepted. Remember to not fill out both sides of the receipt. You either gave cookies or accepted money. If you do both, those should be separate transactions and recorded on two receipts. When giving cookies, do not add the dollar value of that inventory to the receipt.

On page 30 of the TCM Handbook, you’ll find instructions on tracking family money.

Reminder About Credit Cards at Booths

Troops wishing to accept credit card payment at their booth MUST be set up in Digital Cookie and MUST have completed Troop Set Up. This was reviewed in the last Cookiegram.

If you have a parent working a booth and you want that parent to take credit cards, that parent must have their Girl Scout set up in Digital Cookie.

Do not wait to do this; if you have plans for booths and want to take credit cards you need to complete all the steps. The booth must be in Smart Cookies at least 48 hours prior to the date of the booth and the users set up 72 hours ahead.

Crown Center Booth Opportunity

We will be back at Crown Center with our Cookie Pop Up Store. This booth location lottery is now open and will be through 11:45 pm on Feb. 3. We encourage this opportunity for Juniors and up. This location is different than others. We provide all the cookies. If chosen, your troop shows up for the shift and then will share proceeds with all troops that work a shift during that weekend.

myGS & VTK Maintenance Reminder

Just a reminder that myGS and VTK will be down due to maintenance from 9:00 pm, February 2 - 8:00 am, February 5. If you need to get access to Smart Cookies & DC24, it requires this system. Don't wait, reach out to customercare@gsksmo.org now if you need support in this area. See all the details about this maintenance.

Thank you for your patience and time! We look forward to a beautiful cookie season!

Need help? Email cookies@gsksmo.org

Thank you!

The Product Program Team

PS - Looking for past Cookiegrams or other resources? You can find these on our volunteer cookie web page. This page includes the Troop Cookie Manager Handbook, calendar and more.