A message from Noelle

2024 is off to a wonderful start and we have some exciting new initiatives launching that will improve the customer experience for our community.

First up, this spring we will move into our new location in Lehigh Acres. Located at 600 Homestead Road South, the new service center will be 9,640 square feet with 26 stations. It will also be the first to have a children’s area with activities inspired by our Kids Tag Art Program.

Other community initiatives we plan to launch in 2024 include:

Hazmat Fingerprint Processing: Due to customer demand, our Downtown and Lehigh Acres service centers will add Hazmat fingerprinting to their list of services sometime in the spring. They will join our North and South offices, so you will be able to choose from twice the number of locations!

Expanding Online Services: Soon you will be able to buy a specialty license plate with the click of a button at LeeTC.com.

Smart Locker Expansion: In FY24 we are looking to expand the use of our SmartLocker system. Drivers of heavy trucks will be able to drop off the paperwork for their registration renewal and receive their sticker the next day. No waiting in line!

Expedited Access to Information: An upgrade is planned for our Call Center that will allow you to use Artificial Intelligence (AI) to renew your vehicle and vessel registrations and get answers to questions without waiting to speak to a representative.

It is our mission to make a positive impact by delivering 5-star service quickly and efficiently and that means we keep innovating to improve your experience.

It is an honor to serve you and I thank you for the trust that you've placed in our agency.

Customer Experience Innovations

While we look ahead to 2024, there was a lot that we accomplished in 2023 to realize our vision of becoming a role model organization for excellence in providing government service.

Interactive Voice Response (IVR)

We have implemented Interactive Voice Response on our main phone line. Now when you call, you can make an appointment without waiting for a customer service representative. In addition, IVR offers you the opportunity to say which type of tax (Business, Real Estate or Tangible) you need to pay, and the system will send a link to your account via email or text to pay the amount due online. Be on the lookout for other news involving the use of AI this year!

Fee Estimator

The Lee County Tax Collector Fee Estimator was created to provide you with an estimate for registration renewal fees, disabled parking permit fees, or fees to obtain a copy of your current Florida title (whether printing an electronic title or obtaining a duplicate paper copy). All you have to do is choose the type of service you are interested in from the drop down below and answer the questions to receive your estimate.

Data and Information Protection

While this is something that you won't be able to see or touch, it goes directly to your data security. The Lee County Tax Collector has implemented Single Sign On (SSO) and Multi-Factor Authentication (MFA) technologies across our organization. These require all employees to use a second system to confirm their identity, strengthening our protection against unauthorized access. In addition, we have enhanced our employee’s cybersecurity awareness through monthly training. Finally, we maintain our systems with the latest updates and continue to improve our security posture in accordance with industry accepted best practices and applicable State and Federal requirements.

Specialty Plate Vouchers

Specialty plates in Florida help support different causes like environmental organizations, health initiatives, and sports foundations. After the Florida Legislature approves a new specialty license plate, the organization must sell a certain number of pre-sale vouchers. Now, you can see and purchase those vouchers from our website LeeTC.com. No need to visit an office!

Kids Tag Art

Kids Tag Art is a fundraising program that taps the creativity of School District of Lee County 5th graders by having them design a front-end license plate. We unveiled this year's 84 Award of Distinction designs at Fort Myers ArtFest. Visitors supported the program by buying their favorite plate. For a limited time, you can buy their extraordinary creations and help support art in the classroom. Just visit our website for information on how to purchase.

﻿A message from Noelle

Customer Experience Innovations

Kids Tag Art

A message from Noelle