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Karen Stovall
AVECC Member Services Team Leader | 5 years
"If you have called the AVECC office, you have most likely talked to Member Services Representative Lead Karen Stovall, who was named the 2023 Employee of the Year by AVECC employees.
Karen started working for the cooperative in 2018 as a Member Services Representative. Two years ago, she transitioned into a Team Lead position, working with seven Member Service Representatives as their go-to in the Call Center.
Over the past six years, Karen has been nicknamed the “GOAT,” aka “Greatest of All Time,” by co-workers and managers.
“I answer 50-100 calls daily, helping members with different needs and questions about their electric or WAVE services. I never know what I will be helping a member with when I pick up the phone,” Karen explains.
She continues, “As a voice for AVECC, I think it’s important for our members to know they are valued. All our Member Services Representatives are local. We care enough that whatever their problem is, we want to fix that for them."
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