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We're thrilled to present the annual report highlights of our 211 service. This quarterly newsletter serves as a window into the remarkable impact and trends observed throughout the past year.
Annual Engagement Snapshot
In 2023, our 211 service experienced unprecedented engagement, recording a total of 351,340 contacts encompassing calls, referrals, text messages, and website visits. Notably, calls experienced a remarkable 28% increase compared to the previous fiscal year, showcasing the growing reliance on 211 as a vital resource in our community.
Insights from the Year
Of significant note, rent and electric assistance combined accounted for a staggering 52% of all Florence County calls, with rent assistance nearly tripling in 2023. This substantial increase may be attributed, in part, to the conclusion of rental assistance funding provided by the CARES Act.
Community Impact
It's crucial to recognize that more than 86.5% of those reaching out to 211 are below the poverty threshold for a family of three. This statistic underscores the vital role 211 plays in supporting individuals and families facing economic challenges.
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