Q: I'm confused about the ROI process in Clarity. Do you have a step-by-step guide I can bookmark and reference?

Answer: Yes, we sure do! The HMIS Knowledge Base contains an article specific to ROI and privacy, with details for updating client profiles and how to make a client private. CLICK HERE to read about ROI and Privacy processes in Clarity.

Q: Where can I learn more about Coordinated Entry updates in Clarity?

Answer: In addition to learning about recent updates in the Coordinated Entry training in TalentLMS, users can review the dedicated Coordinated Entry section in the HMIS Knowledge Base. CLICK HERE to read more about Coordinated Entry processes in Clarity.

Q: Why did we change to the VI-SPDAT 3.0 and how does that impact processes?

Answer: In the VI-SPDAT upgrade training in TalentLMS, users can learn more about Clarity's "Community Queue," formerly the By Name List. Users can learn about the interim process in Coordinated Entry to house/place clients before the Community Queue is fully active. CLICK HERE to review VI-SPDAT upgrade training in TalentLMS.

Note: Any users in need of their TalentLMS login credentials, should reach out to the HMIS Support Team directly at: SS_HMISsupport@co.slo.ca.us.