Troop Cookie Managers and Leaders,

First, thank you for your patience, understanding, and kindness while we navigate the waters of a new system.

As many of you know, we’re all having problems with data and numbers not necessarily matching. GSUSA is aware of the issue, and they are working with ABC to solve the problem.

Here’s where we currently stand:

• Girl Delivery orders that were prepaid with a credit card through Digital Cookie appear to have transferred correctly. This includes orders that were placed, but not yet approved, before 11:59 pm on January 8.

• Families who tried to submit their first order of the year, for orders that were taken on the paper order form, yesterday most likely encountered a “Whoops!” message. Ultimately this was not fixed in time for our deadline of 11:59 pm, January 9.

• Today, numbers in Smart Cookies are not matching data in Digital Cookie.

We have been told the likelihood of anything changing before tomorrow is low.

Your Next Steps:

• If you haven't done this yet, go into your Smart Cookies and check your troop roster, under the My Troop tab. If a girl is missing email her name and your troop number to cookies@gsksmo.org.

• Reach out to your families, have them fill out this form, and return it to you by January 11. We are suggesting January 11 so any editing is needed in Smart Cookies you’ll have time!

• For now, hold off on entering anything into Smart Cookies. If you have already, just leave it. If you haven’t, wait until we send direction as soon as we get some more information from GSUSA. We don't want you to do any additional work if we can help it.

Other things we’re researching with the Digital Cookie Team:

• Cookie Shares and why they are reporting as presold cookies.

• Girls who are assigned correctly in Smart Cookies but not Digital Cookie.

• Why some Girl Delivery orders in Digital Cookie didn’t have a checkmark under in “included in initial delivery” column.

• Some troops are seeing gluten-free in their girl initial order, which wasn’t supposed to happen.

First Come, First Serve Booth Selection

Thanks to all who participated in the booth lottery! Beginning tomorrow, January 10 at 7:00 am, First Come, First Serve opens. This allows troops to add more booths on a fair and equitable basis.

For instructions on how to add First Come, First Serve booths, see page 22 of our TCM Handbook.

You can also watch a video demonstration on how to enter.

Wednesday, Jan 10: add one more booth

Thursday, Jan 11: add one more booth

Friday, Jan 12: add as many as you’d like

First Come, First Serve opens at 7:00 am each day.

Future Cookiegram Topics

Updates on Digital Cookie

Setting up your troop link in Digital Cookie

Transferring Cookies to Your Girl Scouts

Tracking Girl Scout $$

HUGE THANKS TO YOU ALL!

 Thanks,

The Product Program Team

cookies@gsksmo.org

PS - Looking for past Cookiegrams or other resources? You can find these on our volunteer cookie web page. This page includes the Troop Cookie Manager Handbook, calendar and all Cookiegrams except for this one available for download.