Artificial Intelligence (AI) has penetrated so much of our lives as we begin 2024. My husband, Dave, has decided to retire after 44+ years in the property and casualty insurance business. One of the reasons he is closing out his long career is due to the insurance underwriting field letting AI make decisions that were made before by humans. Dave says, “I was trained to listen to a client describe their unique business and then I would design a custom program to protect their buildings and assets. Now, it’s sometimes hard to find coverage for a client if they don’t fit inside one of the underwriter’s AI boxes.” A recent SHRMM TV commercial emphasized their use of Artificial Intelligence and Human Intelligence (AI + HI). More and more companies who share that they use AI are quick to point out the personal touch that humans crave will still be a part of their offerings to customers.
While AI has its limits, many businesses like its strengths and are planning or are already using AI to generate text or images to save time (the two images I used in this newsletter were purchased from my Adobe Stock account and were generated by AI). Conducting research to gain a competitive edge reportedly is done less on Google Search and Duck Duck Go and more on software programs like ChatGPT, Microsoft’s Copilot, and Google Bard.
Ah, research. So many of us who grow dahlias rely on the internet for information on varieties, diseases, and trends. More and more we buy our seeds, cuttings and tubers online rather than through catalogs or by placing an order over the phone. When I asked ChatGPT how AI will change the dahlia world, here is the response I got:
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