Focus on Quantification
Since 2018, the most common revision required by quality assurance reviews is the need for proper quantification of score in justification notes with positive indicators found. Simply put, quantification is explaining how you arrived at the percentage awarded for the question with a numerical value, based on the criteria in the question. For example, this can be done by:
- providing x/x documents reviewed that met the question guidelines; or
- providing x/x required components that were present in policy/process-related questions; or
- providing x/x legislative requirements that were met; or
- providing x/x observations that were positive or x/x sites at which positive observations were made.
Restating the score that was awarded based on XX% is not quantification. For example, “Awarded 5/5 based on 100% positive indicators” is NOT acceptable, because your justification notes must provide information on why that question received that percentage.
Note that while we can accept justification notes for Interview questions without quantification (due to the audit tools containing the raw data and automatically calculating those percentages and scores), we still recommend including the x/x positive responses in justification notes as a best practice. This helps the reader understand the interview question scoring.
Please see your Health and Safety Auditing training manual for examples.
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