During a MORA review, Fannie determined that several areas were problematic. We thought we were mostly ready until we got the MORA results. Fannie required us to revise a list of issues.
It was too late for us to use your Fannie Tune-up. So we mustered through as best as we could. One area that the MORA team criticized us for was that we did not establish a "methodology for identifying, categorizing, and measuring defects and trends against an established target defect rate."
They found our Quality Control Plan was defective, and we could not show that we followed a methodology to uncover defects and trends. Our QC Manager discussed this with our QC auditor, but they became defensive. They did not want to update their Quality Control Plan or provide their procedures for Fannie to evaluate. So, on top of everything else, we need to get another QC auditor.
We need your help in understanding some basics about defects and trendlines.
What methodology is used for "identifying, categorizing, and measuring defects and trends against an established target defect rate?"
