At the heart of every business and industry is the importance of customer service. However, sometimes the priority of customer service is undercut by pressing business operations. When client communications, such as phone calls, emails, and text messages become a burden, it may be an opportune moment to consider outsourcing your communications to a contact center, call center or answering service. To find out which one will work best for you and your business, you first need to know the differences and similarities between them.
To begin, it is important to know that contact centers, call centers, and answering services all share a common trait: answering the phone on one's behalf. However, beyond just picking up the phone, there are other traits that differentiate the three services.
