Vonage leadership helps Liquid Networx meet customer needs
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| Vonage Channel Partner Program
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| Because leadership matters
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| Persistence pays off
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| Liquid Networx first introduced Vonage to its client a few years ago. Although the deal didn’t close, the impression was made. Skip to today and the client is still impressed with Vonage — especially since the same Vonage leadership remains.
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Challenge: One of the nation’s largest insurance brokers wants to offer customers a choice of providers — with a focus on budgets, CSAT scores, and referrals. This required an embedded Salesforce experience to guide customers through their journey. |
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Action: Vonage designed a Salesforce initiative that can address present needs, with the scalability to grow and add features as needed. This includes Vonage Conversation Analyzer, real-time transcription, and workforce management software that provide actionable intelligence for agents. |
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Results: The client selected Vonage because of its people and commitment to improving business processes and experiences. Vonage has already launched over 800 of the planned 875 Vonage Contact Center agents. |
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Ready for revenue potential, customer satisfaction, and loyalty?
Become a Vonage partner and enjoy: |
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Easy access to sales, engineering, and support teams
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Live and on-demand training and certifications
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Fast and effective onboarding, installation, and service
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Industry-leading SPIFFs and incentives
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