we are interested in your follow-up feedback

Invitation to participate in Asset Management focus group

As you may recall, in June of 2022, Colorado Housing and Finance Authority (CHFA) conducted a Voice-of-Customer survey to seek feedback from our Asset Management portfolio customers. CHFA greatly appreciated the feedback gathered as a result of those surveys. The data collected has been and will continue to be used to make process and program improvements. In 2023, we will be holding a series of focus groups to follow up on feedback provided, as well as to hear from property management regarding the current state of affairs in the affordable multifamily community throughout Colorado.

In addition to providing an opportunity for us to share results of the survey conducted last year and seek additional feedback, we will share updates on enhancements that have been made in multifamily compliance and within the Asset Management division at CHFA. Specific topics to be covered in the focus groups will include CHFA’s technology and processes such as management reviews, Insight and NextGen, web resources, onsite staffing, maintenance, and resident concerns.

If you are interested in participating, please click here. Once we know who and how many are interested, we will reach back out with proposed dates and times. Each session will be no longer than 90 minutes.

Thank you in advance for your time and meaningful participation.