We are a mortgage lender in the Midwest. We were doing portfolio retention through a servicer, but now we are bringing servicing in-house and doing our own servicing.
The plan is to launch the new servicing department in the next ninety days. We need a full complement of servicing policies and procedures.
In addition, we need to know about the system requirements for servicing quality control and the basic servicing quality control procedures.
Your firm provides a servicing policies and procedures library, so we hoped you could provide the information we need. Please note we contacted your office recently for assistance.
What are the system requirements for quality control servicing?
What are some quality control procedures involved in servicing?
