Colorado has returned to regular eligibility renewal processes for Health First Colorado (Colorado’s Medicaid program) and Child Health Plan Plus (CHP+), beginning with renewals due in May 2023. The renewal redetermination process will continue month by month, through April 2024 for all 1.75 million members. Each member’s renewal month will align with their already established annual renewal month.
We appreciate the support of case managers in reminding people on HCBS waivers that they need to complete the renewal process on their annual renewal date. You play a critical role as a trusted expert and guide for members. For more information on the renewal process specific to the LTSS population, see the LTSS fact sheet.
How can you help support members during the PHE unwinding process?
HCPF has developed partner toolkits regarding the end of the continuous coverage requirement. Update Your Address, Understanding the Renewal Process and Take Action on Your Renewal toolkits all include resources to help members take action to keep their coverage. A new joint webpage KeepCOCovered.com includes partner resources and information for those who may need to transition to other health coverage.
You can help us raise member awareness about the renewal process by using the messaging in our toolkits. The materials in the toolkits identify key actions for members to take: updating contact information, taking action when a renewal is due, and seeking help with renewals at community or county resources when they need it. Flyers, social media messaging and graphics, website content, and other outreach tools can be found in our PHE Planning Resource Center. Case managers can also educate themselves on the basics of the renewal process to better assist members who may need help. See our Renewal Education toolkit.
Frequently Asked Questions (FAQs) about the end of the continuous coverage requirement and return to regular renewal processes are available in the PHE Planning Resource Center. Members with questions about the renewal process can learn more by visiting Health First Colorado’s renewal webpage available in English and Spanish.
Thank you for your continued collaboration!
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