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In an effort to improve customer service and eliminate the unpredictability of wait times at Illinois DMVs, Secretary of State Alexi Giannoulias will implement the Skip-the-Line program on September 1.
- Required appointments will reduce wait times.
- Extended hours offer more availability.
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ILSOS.gov offers a variety of services that do not require an in-person visit to a facility or office.
The Skip-the-Line Program includes:
Appointment scheduling — Customers will be required to make appointments for in-person visits at 44 of the busiest DMVs. All Chicago and suburban locations and select central and downstate DMVs will require an appointment for REAL IDs, driver’s licenses and ID card services, and in-car driving tests.
Vehicle-related services – such as titles, registrations or license plate renewals – do not require an appointment.
Please visit ilsos.gov or call (844) 817-4649 to schedule an appointment.
New extended hours of operation — Every DMV will extend hours of operation beginning September 1. Select facilities will be open six days a week – Monday through Saturday.
All DMVs will have hours of operation from Mon-Fri, 8 a.m.-5:30 p.m.
16 DMVs will be open on Saturday, 8 a.m.-12:30 p.m.
(Please visit ilsos.gov for location information.)
Simplified online services — Customers are encouraged to visit ilsos.gov to take advantage of many online services, including renewals of driver’s licenses, ID cards and plate stickers.
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