June 2023

We are pleased to announce that we have acquired a new ticketing system called Zendesk for our email address hmis@sacstepsforward.org. This system will be integrated into our daily processes beginning tomorrow, June 6th. Zendesk is a complete customer service solution that will enable our HMIS team to complete requests quicker, track outcomes for answering user questions, and report out on our successes as well as needed improvements.

Minimal Impacts for HMIS Users

Automated Messages

For your awareness, we want to inform you that we have made some changes regarding the emails you will receive when you connect with our support team. From now on, you will receive an automated message with a you subject for the request and a ticket number for any email you submit.

Customer Satisfaction Survey

When your question or issue is resolved, you will be sent a customer satisfaction survey. We kindly request that you submit your feedback, as we would greatly appreciate any input you may have to enhance our support processes.

We greatly appreciate the flexibility in advance by the community in adapting to these changes implemented. If you have any questions or need further clarification regarding this change regarding Zendesk, please don't hesitate reach out.

© 2023. All rights reserved.