Have you ever come across an error code that eFile couldn’t handle? DMVdesk’s Special Processing Unit (SPU) can help you deal with any items that cannot be completed through eFile.
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Remember, any deal sent to the Special Processing Unit that doesn’t match the criteria necessary, or if unforeseen circumstances prevent it from being accepted by California DMV, it has to be walked-in — which takes anywhere from 6-8 weeks.
For any of the CLEARED error codes seen above, send the deal to the SPU by filling out an SPU Work Order Request Form, available from the deal options menu.
For any deal that needs to be walked-in, including the POSTED errors above, choose Print Work Order Request Form from the deal options menu and fill out a Work Order Request Form completely. Please indicate the error code and don’t forget to include a Statement of Facts (REG 256).
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As a friendly reminder, when creating the Work Order Request Form, don’t forget to choose the correct Action to be taken option — Post Fees or Clear. This choice is indicated once you print the Work Order Request Form and it helps us get your items through that much easier.
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Shannon Lomeli is an Administrative Assistant and RMP Content Specialist at Vitu, helping out in all aspects of RMP development and assistance. From answering questions via emails and phone calls to booking dealerships for important training sessions, Shannon has helped satisfy the woes and worries of many customers.
Starting 4 years ago on the recommendation from her monther-in-law, Shannon had never previously stepped into the motor vehicle industry, and didn’t know what to expect, but remained eager to take it all in regardless. And she has, doing a little bit of everything when it comes to the RMP team and proving that she’s been the right person for the job all these years.
Shannon believes in always putting everything you have into anything you do. “Do the maximum, not the minimum,” she said when asked about her personal philosophy. “I always try to give my 100% in all that I do in my work & personal life.” And that she has. She serves as a part of Vitu’s Culture Committee, a group working to ensure that her co-workers’ voices are heard. She also plays an active part in her community through volunteering activities at her church, serving as a Girl Scout leader for 8 years, and being a part of her daughter's PTA committee. You go, Shannon!
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Knowing the dos and don’ts when it comes to completing a Power of Attorney (POA) can make all the difference when it comes to getting your deals through on time in each state. Here are a few tips to help you correctly complete POAs to avoid delays.
- Each POA should appoint an individual who is NOT also the dealer agent
- The same dealer agent may NOT sign by POA for customer and dealer, even on previous reassignments before the current one being submitted
- Each POA should be written: customer name by POA dealer agent signature. For example:
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- Dealer agents must sign their name. For example:
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- An affidavit is never accepted for a POA or an Odometer disclosure
- Most states require the customer's name on the paperwork to match their DL
You may want to keep these POA tips as a handy reminder.
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Do you have a new employee or need a refresher on how to use Vitu Interstate? If so, Vitu’s training team is here to help! Vitu Interstate offers weekly group training sessions every Wednesday at 1:00pm - 2:00pm. It is as easy as clicking on the link below, scrolling to the bottom of the page and registering — and just like that, your training time has been reserved. You’ll receive an email confirming the date and time you selected along with the Google Meet link to follow on your day of training. We look forward to seeing you online to help you learn more about using Vitu Interstate!
Schedule your Vitu Interstate training today by clicking here.
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We would like to remind everyone that RMP training courses are available no matter your preferred learning style.
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Online eLearning courses available now
RMP's online courses allow you to learn at your own pace on your way to success. Accessible online, each course features a dynamic presentation with full narration. For California dealers, take a look at our offerings for title & reg, the F&I desk and even a course on the ins and outs of Vehicle Verification. Visit our website below to learn more and start learning today.
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In-person training available throughout the year
Our REG 101 class for new vehicles and REG 201 class for used vehicles are presented together, in-person. For Title and Reg Clerks as well as anyone interested in California Titling and Registration, these in-person courses are what you need to pick up vital tips on all things title & reg. You’ll also receive digital editions of our newly updated REG 101 and REG 201 books. Find the date and locations nearest you on our website and sign up today.
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Send In Your March St. Patrick's Day Jumble to Win a Prize
To enter the Stress Buster Contest, all you have to do is send us your completed entry.
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Send your completed entry to cafunfacts@vitu.com, along with your name and contact information. We will randomly select one winner from the current entries. The winner will receive a $25 Amazon gift card.
Submit your response no later than April 5, 2023. The winner will be notified by April 10, 2023. Please limit responses to one email per person. Allow up to one week for delivery of the prize to your email address.
Last Month’s Stress Buster Winner
Congratulations to the winner of last month’s Stress Buster Contest!
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Curious about our past Quick Tips?
Use the links below to view the last 3 months of Quick Tips on the web.
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29901 Agoura Road, Agoura Hills CA 91301
Office Phone: 818-706-1949 • Office Fax: 818-707-7786 • help@vitu.com
Office Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.
If you have a registration question or support issue, we're always here for you –
24 hours a day, 7 days a week.
Call toll free: 877-368-3375
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