New Victims Services Satisfaction Survey (V3) REPLACING the ESQ-LF
ALL VOCA Funded Agencies Providing Services to Adult Crime Victims are REQUIRED to use the new VS3 starting October 1, 2023.
At least one representative from each agency will be required to attend one of the following virtual trainings hosted by PCCD in collaboration with PCAR and PCADV:
June 7, 2023 1:00 p.m. – 2:30 p.m.
June 9, 2023 10:00 a.m. – 11:30 a.m.
June 13, 2023 1:30 p.m. – 3:00 p.m.
Click on the link below to register for this virtual training!
VS3 Survey Training Registration
Individuals will receive information regarding how to join the virtual training after they are registered to attend.
BRIEF HISTORY
In February 2011, PCCD, in collaboration with the Pennsylvania Coalition Against Rape and Pennsylvania Coalition Against Domestic Violence, began utilizing a statewide outcomes-based evaluation tool known as the Empowerment & Satisfaction Questionnaire – Long Form (ESQ-LF) to measure outcomes, on three primary services of short-term counseling; shelter services; and legal advocacy. The ESQ-LF is a requirement for all VOCA funded agencies to use if they provide services to ADULT crime victims.
REVISED SURVEY
Analysis of the data collected from the ESQ-LF led to engaging victim service agencies in a critical review of the ESQ-LF through their participation in focus groups lead by researchers from Indiana University of PA. From there, a restructured survey started to take shape and the Victims Services Satisfaction Survey (VS3) emerged. The VS3 will honor the original intent of the ESQ-LF but also reflect the changes Pennsylvania has seen in VOCA funded agencies and address the common concerns of length and readability of the existing ESQ-LF.
DIGITAL PLATFORM
The new digital platform and restructured questions will allow for a more personalized experience. There will continue to be satisfaction questions asked of all respondents regardless of the service type, however, the remainder of the survey questions will be customized based on the types of services received from the following categories: Housing; Counseling/Therapy; Legal System Support; Medical System Support; Immigration Assistance; and Victim Compensation Assistance. Qualtrics has been identified as the digital platform for the new survey. Survey respondents will access the survey through an electronic link or QR code and complete it in Qualtrics. (Paper copies will be made available to individuals who cannot access it electronically.)
The survey is currently available in English and Spanish but will be expanded to include additional languages in the future. Each agency is assigned an agency-specific link and a QR code that they can use to distribute the survey to service recipients.
LAUNCH DATE
A phased implementation of the Victims Services Satisfaction Survey (VS3) will begin with training to victim service agencies in June 2023. VOCA funded agencies required to use the VS3 will be given the opportunity to phase in the new VS3 to replace the ESQ-LF beginning July 1, 2023. After the training, agencies can use the next three months (July, August and September) as a transition period to onboard all agency personnel to the VS3 and implement internal agency procedures for how and when to provide victim service recipients with the link and/or QR Code to the electronic survey. The VS3 will then be required as of October 1. 2023.
QUESTIONS
Questions about the training can be directed to Mr. Terrance Williams at terrancwil@pa.gov or Ms. Jennie Seigler at jseigler@pa.gov.
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