Artificial Intelligence and e-Commerce

The world is buzzing with Artificial Intelligence advances on every front, and while possibilities for its abuse are rightly feared, AI’s utility also promises tremendously positive growth across many intellectual fields and commercial enterprises.

How about its effect and use in the world of e-commerce? AI is going to revolutionize how consumers shop online, from making personalized recommendations to interactive shopping experiences.

Much like Pinterest employs AI to suggest similar images to curate, shoppers will be able to snap a photo or upload an image online to find similar (or identical) products they like that are available for purchase.

AI can also let shoppers virtually try on clothes or position furniture in their environment through the use of augmented reality, improving customer confidence and lowering the possibility of post-purchase dissatisfaction and returns.

From personalized recommendations to immersive experiences, AI will be integrated with other emerging technologies to transform the e-commerce industry as we know it over the next few years.



Lost Packages



The chance of a lost, damaged, or stolen parcel increases dramatically over peak periods, and the odds of a package getting lost in shipment during November and December can be as high as 40%.

Missing parcels not only cause frustration for consumers but also impact their loyalty to a brand. A survey of over 7,000 consumers found 55% of them seek a refund when a parcel fails to arrive, and only 35% still want to receive their initial order – a lose-lose situation for both parties. (SendCloud, 2023)

Retailers not only face increased costs and heightened pressure on customer support but also potential damage to their reputation. The loss of a package isn’t just a single transaction failure; it’s a failure of the overall customer experience. 

Recognizing the large potential reputational and financial costs involved, many companies have invested in advanced tracking technologies like GPS, RFID, and AI-driven programs that enhance tracking, optimize delivery routes, and minimize risks. Having an excellent communication plan in place is a big advantage as well, giving customers complete transparency into ship, transit, and predicted arrival dates.

ABOUT US

ShipRight is dedicated to providing the highest level of customer service to its clients. We listen to and partner with our clients, work hard to exceed their expectations through every interaction, and always stand behind our promises. Our experienced and committed team takes great pride in what they do and our goal is your success.

We offer a broad array of services including order fulfillment, contact center, and final mile delivery. These can be utilized as stand-alone services or fully integrated to meet your needs. 

Benefit by leveraging our investment, infrastructure, and experience so you can focus on the growth of your business. Contact us today and see how we can help you save time, money, and stress.