April 2023 newsletter

Volume 6, Number 4 |April 2023

Celebrating all staff during National Telecommunicator Week

DECPR will celebrate NTW with themed dress days, food, games and prizes for ALL employees, April 9-15. Thanks to everyone who has participated in NTW fund-raisers throughout the past year to help make it possible, as well as everyone who has worked on the DECPR Pride Committee to organize this week!

Please see the schedule, and be prepared to participate!

See photos of past NTW celebrations

ECO of the Year awarded to all for 2022

The year 2022 was full of challenges, including lingering effects from the COVID-19 pandemic and civil unrest, as well as changes brought by Marcus Alert and the new Priority Dispatch call-taking system. Staffing shortages meant that

many had to work overtime hours.

Because of the dedication they displayed through these challenges, each emergency communications officer who worked in 2022 has been named ECO of the Year. Congratulations!

Video of presentation to A Platoon

Video of presentation to C Platoon

Photos of presentations

Transitioning to new DECPR logo for all uses

DECPR is transitioning to the use of the new logo in all materials. Logos are in the DEC PR folder under "city branding 2022."

Let Karen know if you need help with the new logo usage. Other requirements are outlined in the "cheat sheet."

DECPR branding "cheat sheet"

QA Spotlight for March

February ECO of the Month

March in review

911 after-call surveys begin

Some 911 callers began to receive after-call surveys by text message on March 20. Sent by the vendor PowerEngage, the texts ask callers three questions to rank the service they received and refer them to the website for more information. They are another way to receive feedback from the community to help improve services.

Learn more.

Community outreach help needed for the spring

Community outreach is heating up for the spring! Your help is needed to inform the public about 911 and emergency preparedness. See the upcoming events, check with your supervisor and let Karen know if you can work. Thanks to all who participate!

Upcoming community outreach events

See more photos of community outreach