Every organization wants to be all it can be, so in this issue we discuss some of the ways your business can move ahead supporting flexible work arrangements, implementing priorities, and making communications seamless and efficient for everyone. Our topics include…

Contact me today to discuss how TCI’s products and services can help your organization get more out of its technology investments – now and in the future.

(703) 321-3030 | cornbrookst@tcicomm.com.

Migrate from Mitel, Cisco, or Avaya on-prem systems located in the USA and get 25% off when you subscribe to RingCentral MVP, as well as 2 months of free service with a 2-year Initial Term or 3 months of free service with a 3-year Initial Term.

Learn more about RingCentral’s capabilities in this newsletter. For more details on this deal, contact us at (703) 321-3030 or GetHelp@tcicomm.com.

Successful businesses always look for new ways to grow, including how to enable intelligent and connected experiences for their mobile and hybrid workforces. An up-to-date cloud communication system like RingCentral MVP can help you implement these priorities. Check out these recent innovations…

1. End-to-End Encryption (E2EE) available for video, is being extended to RingCentral MVP phone and messaging. For 1:1 conversations or groups of up to 50 participants, E2EE ensures that no 3rd party can access your confidential conversations or recordings.

2. Enhancements to the RingCentral Desktop Phone app experience make access to the dial pad and calling even easier. Use the phone app in standalone mode to enable multitasking with other apps on your screen.

3. Zero Touch Provisioning with Mitel phones enables Mitel phones to register with RingCentral MVP service for faster and easier re-deployments.

4. Device as a Service delivers reduced upfront cost and quicker hardware upgrades for RingCentral Rooms hardware and headsets.

5. SMS enhancements provide immediate error alerts for undelivered SMS messages and export and print SMS options to ensure regulatory compliance.

6. New eFax capabilities include new print-to-fax so you can send a fax the same way you send a document to the printer. New scan-to-fax options allow you to scan a document and send it as an eFax.

7. Advance Meeting Insights provide essential information covered in a meeting, including a written summary, keywords, a video highlight reel, and the entire transcript and recording.

8. RingCentral Webinar enhancements include the ability to run polls to engage participants better and get feedback, and now support the ability to start private host/panel debriefs to recap post-meeting.

9. App Gallery ratings and reviews empower users to share information on useful RingCentral integrations and provide third-party developers with valuable feedback on integration enhancement ideas.

10. European Union (EU) data privacy enhancements such that RingCentral MVP customers that sign up in the EU will have all their data remain in the EU infrastructure, securely stored in EU data centers.

It’s easy to migrate from Mitel to RingCentral MVP with seamless transfers of customer profiles, call flows, and the use of existing Mitel phones. More enhancements to the migration process continue to roll out…

Mitel IP400 Series Phones Certification: IP400 devices completed certification with RingCentral MVP in December 2022, in addition to the Mitel 6800 and 6900 series devices that were already certified.

TCI is always here to support you in the planning and execution of any of your communications technology decisions. Before you make the leap, let’s talk about your migration plans: (703) 321-3030 or GetHelp@tcicomm.com. 

With hybrid teams on the rise, cloud voice services help your remote workers make decisions faster and juggle their obligations with ease.

1. Keep the conversation going with desktop and mobile applications. If your employees can’t communicate with you, they aren’t being productive. Cloud services give your team more options. Flexible softphones on laptops, mobile apps on smartphones, and traditional IP desk phones provide a seamless experience across all devices.

2. Mirror in-person meetings with video. In-person meetings are the most effective means of communication. When this isn’t an option, a cloud system with video meeting capabilities enables your distributed teams to be just as productive as if they were sitting in the same room.

3. Turn screen sharing and shared workspaces into virtual productivity powerhouses. Say goodbye to never-ending email threads and stop the search for answers in your inbox. An online collaborative workspace allows teams to exchange ideas about a project or topic using messaging, voice, and video – all integrated into a single interface. Team members can create and assign tasks and share files.

A personal dashboard gives a real-time view of items needing attention, ensuring that projects and discussions are always moving forward.

Let’s talk about better collaboration tools for your remote teams. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.

A robust job market offers workers a lot of options, so companies have to compete to attract and retain good people. This was especially true during 2021's Great Resignation, when a record number of workers resigned each month due to low pay, lack of opportunities, and feeling disrespected - among other reasons.

Data also shows that your Customer Experience efforts will benefit from greater investment in EX, especially when customer interactions require direct employee involvement, and over 75% of customers expect consistency when they interact with their favorite businesses.

Workers overwhelmingly prefer a hybrid work model, but this presents challenges for employers. You’ll need the right technology to support remote work, and employees expect a smooth and convenient interface.

A frustrating experience with work processes has consequences. It can impact employee loyalty and the quality of customer interactions, leading to a loss of top talent and customer engagement.

TCI deploys and supports communications solutions that can deliver the experiences your employees and customers deserve. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.

UCaaS also offers bottom line benefits by eliminating the need for expensive hardware and maintenance costs. With UCaaS, you can control your IT budget, while providing your team with advanced features and functions. You’ll also improve the customer experience, making your communications seamless and efficient.

1. Hybrid Work Environments - UCaaS provides full office telephone functionality and business information access to remote users and hybrid workers, no matter where they are located.

2. Hot Desking - UCaaS enables staff members who are working in different offices to take their desktop phone with them. All they need is a code to access their customized desktop settings, making communication easier and more convenient.

3. Business Continuity - With UCaaS, employees can access the system from any location and redirect incoming calls on demand in the case of any disruption at any office.

4. Extended Contact Centers - UCaaS allows businesses to extend their call center coverage to remote offices or home-based agents. Calls are automatically routed to the most appropriate person, team, or location to improve customer service.

5. Improved Call Handling - UCaaS can improve call routing between different locations. For instance, if salespeople are out of the office meeting clients, their calls can be redirected to a backup location.

If you lead a multi-location enterprise, UCaaS is the perfect solution to bring your people together, improve communication and collaboration, and save on costs.

TCI specializes in the design, deployment, and support of unified enterprise voice networks. Contact us today: (703) 321-3030 or GetHelp@tcicomm.com.