June / July 2022
Friends,

As the fourth of July nears, we would like to take a moment to share our gratitude for our freedom and country.

We are also so thankful for our 6th consecutive ATSI Award of Excellence. This achievement would not be possible without our wonderful clients. We extend our sincerest gratitude for all of our wonderful clients whose support has gotten us to where we are!

You can read more about this award on our website, linked here.

In this month's newsletter, we’ll share a way for our clients to be highlighted on ASCC's social media, and share a client testimonial about how utilizing ASCC's communication offerings helped a small business navigate having teams work remotely.

ASuperior Contact Center is here to support you and your team. If you have any questions about the services we offer, we'd love to connect! Email or call us at 1.800.344.6470.

Best Wishes,
The ASuperior Team

As we celebrate our recent Award of Excellence, we would like to take this opportunity to highlight many of our amazing clients who made this achievement possible by utilizing our services. These spotlights will be posted to all of ASCC's social media pages, as well as included here in our newsletter.

If you're interested in having your business highlighted by ASCC, please fill out this quick form!
Meet Jackie Greer,
an ASCC Client

Hear how ASuperior Contact Center helped Greer Force Marketing bridge the gap as they transitioned from teams being completely in the office to working remotely.
Will your office be closed for the 4th of July? Let the ASuperior Contact Center team know in advance!

Fill out our Closure Request form here to let our team know of any upcoming office closures!

We are always here to support you when the unexpected happens, but please let us know of any changes in your schedule in advance when you can. Our goal is to inform and serve you and your clients effectively
and efficiently.
Industry News

The No. 1 Goal of customer service is customer satisfaction, but how you get there may not be as clear-cut and straightforward as it seems. It begins with a strong team, which is the result of optimized management, which spirals all the way back to the founders of the organization. In other words, to achieve successful customer service, the highest echelon needs to understand that it begins with having a clear mission and core values that can be imparted to the team responsible for customer service, which for many brands these days, is increasingly being optimized through outsourcing.

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the opposite effect, leaving customers feeling like their money could have been better spent elsewhere.

Properly training customer service teams to handle the myriad of issues that can occur will help customers maintain a favorable opinion of your company and keep them coming back again and again.