Greetings,
The Permit Center will apparently be fully opening commencing July 1. What that means is that there will no longer be the need to meter customers through appointments and consultation services will be brought back. The Permit Center will be working with the PIC on detailed logistics over the next few weeks.
The goal is to begin returning to pre-pandemic levels of some services while supporting ongoing/remaining health and safety protocols.
SCOPE
- Return to 1660 OTC pre-pandemic service levels by increasing DBI intake and cashiering services. Counters 1 – 24 will be opened along with the addition of 4 more permit tech counters.
- Identify and add any missing services from 1650, 1155, Fox Plaza, etc., that are related to OTC permitting and require in person support.
- Increase same-day drop-in customers for OTC permitting.
- Add same day Fire only permit intake/issuance and move away from plan drop-off.
- Add trade permits.
- Social distancing, viral guards and masking are still active policies – changes to any of these health and safety policies will be communicated to departments before they are altered.
THE PERMIT CENTER WILL BEGIN SCHEDULING WORKSHOP SESSIONS TO ADDRESS:
- Additional services that need to be added so Qless can be modified or configured.
- Confirm hours of operation that were agreed to pre-pandemic:
- Monday, Tuesday, Thursday, and Friday 7:30am – 4:30pm
- Wednesday 9:00am – 4:30pm
- Confirm process for managing and communicating staffing levels to the Permit Center Team for queue management purposes
- Changes to the appointment process
- Policy for one OTC plan submission
- Policy for customers entering / accessing queues themselves
- Soft launch dates for a trickle in of new services vs big bang approach
BLUEBEAM/MAC ISSUE:
An alternate procedure to handle the review with the customer. In a nutshell, a report will be provided with the markups from Bluebeam and the status updates will be handled manually. This will allow the design professional to use any PDF viewer or design product on any device.
In addition, Bluebeam is working on a SaaS based solution that is operating system agnostic. There is hope that this will be in their next release this summer.
For questions regarding Bluebeam contact:
Rebecca Mayer
Acting Director
Permit Center
(628) 652-4979
