In this month's newsletter, we're discussing the Custom Reporting feature and an upcoming feature for the cloud that has been much-requested.
Cloud Offline Backup Mode
We are currently working on development of a very frequently requested feature for our cloud users, an option to have a fallback local database in the event of internet outage or other problems with reaching the server.

Scheduled for release in early August, this feature will allow you to configure an on-premise server, which will keep a backup of your items and other basic information, allowing you to still perform transactions and other basics of the system if your connection is disrupted.

You will be limited in the actions you can take while in this offline mode, and unable to do things like perform a physical inventory or add new items that do not already exist, but this will let you keep your business open. If you have a credit card method that can work with your internet down, you may even be able to continue taking cards.

Once the connection to the cloud server is reestablished, the system will automatically sync transactions and adjustments necessary to the cloud before continuing into the software.

Use of this feature will be totally optional, and those not wanting to configure a local SQL server will not be forced to. We hope that this will help those who have not wanted to move to the cloud because of slightly unreliable internet to have the option more freely available, and will give peace of mind to customers already on the cloud who choose to use this.
Custom Reporting
The custom report generator allows you to view information from the system in a very flexible way. You can get to this screen by going through the tools menu and then report generator. Select the report type and then if you want you can pick an existing template, or you can start with a new one from scratch.
You can select any number of fields that will appear on the report, and you'll be able to order them as you want. You can also set how wide they are. This will allow for you to control the size of the document for printing.

You will also have some number of filters that you can add onto the report, depending on the report type. If using multiple filters, you can choose whether items must match everything you filter by or only just one thing. For instance, if you filter to the department VINYL and the category ROCK, matching all would find only items that are Rock Vinyl, while matching any would find all vinyl, even if it were, for example, jazz AND all rock including CDs or casettes.

Once you show the report, you'll get something a lot like the below example, which is an items report:
You can also schedule this report to email the same way the standard reports do by saving the template, then going into the scheduled reports screen with the button in the top right. Any number of different custom reports may be set up to email in this way.
The current version of the software, available for supported users, is 22.6.3. To get back on support, or to upgrade to phone support from email support, contact sales at (919) 387-7597 x100. If you are not on phone support, and you call, a response will be sent to the email address on file. You can also buy a support incident from our website.

Windows 11 has been released. The current version of ThunderPOS does work with it. However, certain older printer models, such as some versions of the Bixolon SRP-770II, do not. Older versions of ThunderPOS and ExtremePOS have not been tested with Windows 11 and we do not guarantee functionality.

If you are on a version older than 4.0 that has been sunset, you can contact sales for information on purchasing an update. All versions prior to ThunderPOS 5.0 will be sunset from support on December 31st, 2022.

We will be closed Monday, July 4th for Independence Day.