www.MercyCareAZ.org

March 31, 2023

Elder Abuse Provider Requirements



Applicable to: Mercy Care Complete Care, Mercy Care DD, Mercy Care ACC-RBHA, Mercy Care Long Term Care     


Mercy Care would like to provide you with new Elder Abuse Provider Requirements currently contained in our contract with AHCCCS.


Mercy Care will ensure that providers have access to and are in compliance with all training programs and practices required by the Report of the Abuse & Neglect Prevention Task Force to Governor Douglas A. Ducey (November 1, 2019), as follows:

  • Resources and training programs to assist professionals and family caregivers prevent and manage stress and burnout;
  • Training for all personnel in the prevention and detection of all forms of abuse and neglect; and
  • Routine exercises and drills to test the reactions of staff to simulated conditions where abuse and neglect could potentially occur are incorporated into the providers ongoing workforce/staff training and development plan.


The above information is in the process of being added to our Provider Manual under our Workforce Development Sub-Chapter.


As always, don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this Notice and all other provider notices on our Mercy Care website.

 

Thanks for all you do!


                           
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