June
June| 2021 news & updates
Trust
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Featured Event
June Women in Leadership Signature Series
Friday, June 25 8 am -9:30 Virtual
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Calendar: Upcoming TLG Events
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Trust: Are You Building It or Busting it? |
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Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.
– Stephen R. Covey
It is also fragile...you have no doubt heard the saying that trust is like a mirror that once broken can never be put back together. Aren't we all feeling a breach of trust these days? Trust that we could be together with friends and family and colleagues and not risk infection from a new virus, trust that the news we hear is real and accurate, even trust about ingredients in the foods we eat?
So how does trust fit in with the things that we as individuals CAN control? It is in the consistency of our actions...small things...that build trust over time. Sure there are flagrant breaches of trust that are clear trust busters, but the small things truly count as well. Do you tell people what they want to hear? Are you on time for meetings? Do you do what you say you are going to do? When you give your word that a task will be completed by a deadline, can people count on you to deliver?
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In a time in our society where everything is suspect and we are fearful of what is around the next corner, how empowering to know that we have this ability to create our own zone of trust by our individual actions and the way we live our lives. In a word used so often at TLG and the foundation of the Leadership Character Model, leaders who lead with Integrity are the strong link of trust that holds together a team, an organization, a society. We hope that the thoughts in this newsletter around trust will resonate with you. Be the strong link...be a trust builder.
TLG Staff
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Rules, Respect, Trust, and Mental Health |
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Rules, Respect, Trust, and Mental Health
Excerpt:
"Naomi’s reason for not attending was to protect her mental health. She added “I’ve often felt that people have no regard for athletes’ mental health and this rings true whenever I watch a press conference or partake in one”. We have all seen people from every walk of life suffering with anxiety and forms of mental illness.
My question is why do people and organizations feel it’s okay to pile on when someone is down? Where is the respect? Where is the trust?"
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by Steven Levitsky and Daniel Ziblatt
No matter ones political persuasion this is a must read.
Levitsky and Ziblatt take an historic look at the circumstances and the people that contributed to upending democracies in their respective countries. The authors also identified and compared consistent actions various country leaders took that created a pattern of authoritative control and a corresponding erosion of democratic norms.
Then, the authors looked at the polarization in the USA today and identified telltale signs that we were potentially heading down the wrong path.
Ultimately, the book to me addresses the lack of trust today between the political left and right. Is everyone at the Capitol making decisions that are based on what’s best for their constituents and their country or are they digging their heals in with a prime motivation of winning the next election cycle?
It's obvious, to me, that something has to change or people/politicians, in the controlling faction, at any point in time, will do all they can to make change happen any way they can……thus the rise of authoritative practices.
Tino
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Tino's Featured Product for June: |
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How do you develop teams of leaders that people want to follow? How do you make sure that your leadership team is held together with trust and respect and responsibility to each other and to the organization? Leading with Integrity for Teams is TLG's answer to creating teams that hold each other accountable while respecting the gifts of each leader. This program consists of eleven modules based upon the Leadership Character Model that provide a visual north star for your organization and team building efforts. |
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We believe that dynamic teams built on the principles of Integrity, Respect & Responsibility are more vital than ever. Teams built on trust are more efficient, more effective, and more successful without the heavy baggage of blaming, selfishness, defensiveness, and self protective maneuvering that drag down teams lacking trust.
Our organizations need great leaders who have the skills to communicate with a true balance of respect and responsibility as we move out of crisis and into recovery.
Reach out to tmantella@turknett.com to learn more about how TLG can be the trusted partner for your organization at this key moment in history.
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Tino's Podcast Chat with Jeff Bond |
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“We like to say, everybody can be a leader. You don’t have to be the CEO of a company to be a leader.” TLG President & CEO Tino Mantella was recently featured on the Chat With Leaders Podcast with Jeff Bond. Tino and Jeff discuss a wide range of leadership topics including mentorship, leadership character, and diversity, equity, and inclusion. Tune in on Apple, Spotify, or wherever you get your podcasts!
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What I'm Reading: Lyn Turknett |
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"Just read this excellent article published by Harvard Business Review" Lyn Turknett, Co-chair & Co-founder TLG
Build Your Reputation as a Trustworthy Leader
Ron Carucci, author of this article, has just completed a 15 year study of organizational honesty and published a book, To Be Honest: Lead with the Power of Truth, Justice, and Purpose, and he builds on those ideas. As he says, “reliability and integrity are merely table stakes,” and leaders must work at building trust daily. He has found that these four practices help leaders earn trust:
· Be who you say you are.
· Treat others and their work with dignity.
· Balance transparency with discretion.
· Build bridges that unify.
He has specific advice under each broad practice, but there are two I know to be particularly true:
Embody your stated values.
One of the things I like most about the work of Dan Ariely is that he helps us all be humble. His work on cheating shows that we are all prone to fudge at times, and tells us also that the best way to keep that from happening is to be clear about our values and remind ourselves of them frequently. I like the idea of writing a short list of your most important values, looking at them at the beginning of the day, and reflecting at the end of the day whether you stayed true or not.
Be fascinated by others.
We are all amazing. We’ve had dramatic improvements in artificial intelligence, but nothing comes close to the complexity and ability of an actual human. Learn the stories of those you work with. Be fascinated and amazed.
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Trust as a Key Driver of Resilience |
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Marcus Buckingham’s presentation on Resilience. He shared results of a study they conducted this past Fall in 25 countries (26K surveys) and Trust was a key driver of resilience.
Trust is everything.
The most powerful driver of both engagement and resilience is trust. Employees who said they completely trust their team leader were 14 times more likely to be fully engaged. Those lucky enough to completely trust their colleagues, team leader, and senior leaders, selecting 5 on a trust scale ranging from 1 to 5, were 42 times more likely to be highly resilient.
Psychologically, it’s easier to engage in our best work when we don’t have to expend mental resources looking over our shoulders or protecting ourselves against dysfunctional workplace practices that erode trust, like bullying or micromanaging.
"When it comes to building engagement and resilience, trust is everything."
-Marcus Buckingham
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The Trust Factor: Tale of Two Managers |
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The Trust Factor: Tale of Two Managers
By Susan Hitchcock
TLG Founder & Host Emerita Women in Leadership
What is the trust factor? Susan Hitchcock, Founder of Women in Leadership, lays out a hypothetical scenario between two managers. The purpose? To show how you can be a trust buster or a trust builder. Are you a trust builder? Read on to discover the dos and don’ts of building trust in management. |
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Leadership In the Moment
Ep. 1 | Ft. Mike Russell, Founder & President, ETS Solutions
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What are the three most important characteristics a leader should have to be successful? How can we build trust with our team and our clients? To tackle these questions, we are proud to welcome ETS Solutions Founder & President Mike Russell, who recently joined TLG Senior Consultant Tim Huff for the first episode of our brand-new leadership series: Leadership In the Moment.
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Building a Culture of Trust |
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Building a great company culture begins and ends with trust. What steps can organizations take to build a cultural foundation of trust and sustain it? TLG Marketing Coordinator Jonathan Palombo explores some of the most important elements to building and sustaining a culture of trust.
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Barrier Busters: Women of Character Podcast |
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Join Anne Quiello for episode two of the Barrier Busters: Women of Character Podcast. In this episode, Anne welcomes the incredible Virginia Means, Chief People Officer of United Distributors. Virginia reflects on her journey of overcoming the odds when she re-entered the workforce after stepping away for ten years to focus on her family. Listen in to hear practical tips from her experience that can help women anywhere successfully return to the workforce. Tune in on Anchor, Spotify, or wherever you get your podcasts: |
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Who can you trust these days? We'd like to hear from you! Please take this short survey to let us know: |
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Complimentary Webinar:
Resilience in a Rapidly Changing World
Thursday, July 8 2pm ET
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Calling all healthcare professionals! What does it mean to be resilient, and how can you achieve it? Employee burnout is more prevalent than ever. As a result of the pandemic and constant change – healthcare organizations are facing record employee turnover, low morale, and rising patient dissatisfaction. Despite all of this, healthcare professionals continue to courageously battle on the frontlines. Their resilience has been tested again, and again, and again.
Enough is enough.
Join TLG Senior Consultant & Healthcare Expert Viktoria Abelson for a 45-minute discussion on how you can build your resilience muscle. You’ll not only learn how to build your personal resilience, but that of your team, and your organization. There has never been a more urgent time to be resilient! Register today for our free complimentary webinar.
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Friday June 25, 2021
8am - 10am
Virtual Meeting
Fireside Chat featuring Jane Garvey, Global Chairman of Meridiam Infrastructure, a global investor and asset manager specialized in developing, financing and managing long-term public infrastructure projects.
On August 4, 1997, Jane Garvey became the 14th FAA Administrator and the first female to serve in that role. Previously, she served as deputy administrator and acting administrator of the Federal Highway Administration, Commissioner of the Massachusetts Department of Public Works, and Director of Boston’s Logan International Airport. She also served as a member of the Board of Directors of United Airlines and was chosen in 2018 to become the Chairman of the Board of United Continental Holdings.
She is the first female to hold the position in the joint history of United Continental Holdings. She is also Chairwoman of the Capital to Capital Coalition, which works to promote non-stop service between Beijing and Washington Dulles International Airport. Her impact on global transportation has been acknowledged through numerous national awards and her work continues through her current role with Meridiam.
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Host:
Anne Quiello
TLG Senior Consultant
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Trust is one of, if not the most important characteristics that a provider, physician group, or hospital must embody. Many healthcare leaders are promoted from within and expected to do great things. How can these new leaders build trust between themselves and their team? TLG Senior Consultant Vicki Abelson provides three practical tools that a newly promoted healthcare leader can use to build trust with their team and in their new role.
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by Daniel Kahneman, Oliver Sibony and Cass R. Sunstein
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Nobel prize winner Daniel Kahneman’s last book, Thinking Fast and Slow (2011), helped us understand sources of bias in decision-making and problem-solving. His new book makes a distinction between systematic bias and noise – variance in judgements that should be identical. Biases tend to be consistent and can be identified and corrected. Noise is random scatter and harder to correct.
For example, in a study of 1000 rulings by eight judges, decisions were more lenient when delivered early in the day or after lunch versus late in the day or before lunch. The book offers several practical ways to reduce noise and bias, including using structured guides and checklists (e.g. Apgar newborn score), multiple independent judgements, and ‘decision observers’.
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Napolean & Trust
by Justin Stewart
TLG Leadership Character Youth Coalition Summer Intern
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Excerpt:
"All these things showed his soldiers that Napoleon was a leader they could trust, and therefore they fought harder for him. When Napoleon gave an order, his army didn’t question it. They were happy to accept, always proud to stand by him.
But trust goes both ways. Napoleon was able to create strong loyalty because he made an effort to show the soldiers he led that he trusted them."
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Looking for more inspirational and relevant content? |
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