The Vendoring Team is experiencing an extremely high level of requests for new supplier setups. We work on requests on a first in, first out basis and our goal is to add a new supplier and respond to questions by no later than five business days, preferably sooner.
Currently, because of the volume of new requests, the processing time to add new suppliers is roughly 20 business days and the response time for questions has increased to over 30 business days. We apologize for the extended response time and acknowledge that it is well beyond the usual time period. We understand this is frustrating and are working to address this. We are hiring additional staff to help with the vendoring workload (essentially doubling our vendoring full-time workforce) and in the interim, we have reassigned an experienced resource to help so that we don't have to wait to bring the new team members up to speed.
We've also restructured our approach to managing the vendoring support in-box so that we can better expedite vendoring activity. If someone has already waited several weeks for a response to a vendoring request, we are working to make sure that any further communication on this request is prioritized. Long term, we are also working to implement a simplified vendor process for visitors seeking reimbursement and for vendors processing honorarium payments. We appreciate your patience while we work to resolve the delay and meet your need to add new suppliers.
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