In this issue, we discuss ways to navigate regulatory hurdles, better position your business for long-term success, simplify your life, and avoid complexity. Our topics include…

Contact me today to discuss how TCI’s products and services can help your organization get more out of its technology investments – now and in the future.

(703) 321-3030 | cornbrookst@tcicomm.com.

Old school, home landlines have been ditched for smartphones by many consumers. So many business decision-makers logically believe the same economies can extend to their organizations… “Why pay for a desk phone or license and app, when all my staff already have mobile phones? 

On the surface, depending on these personal devices for business communications seems like a good move. You don’t have the cost and responsibility of a phone system, and if you’re managing IT, you’re no longer responsible for the extensions and the handsets on people’s desks.

Today, when integrated with cloud services or an enterprise platform, your office desk phone can go anywhere with you – as an app on your laptop, and your smartphone. Calls can go with you too. When you get up and move from your office to a meeting or leave the building, you can continue the conversation uninterrupted.

When your business communications are integrated with your CRM or service management software, screen pops can enhance the “single view of the customer” and ongoing customer engagement, and the data available for your analysis and reporting is even richer,

The next time you are weighing whether your office extensions should go the same way as the home phone, think about the impact it will have on your business… your customer service, the employee experience, and overall productivity and efficiency.

Let’s talk about your business and the best ways to keep your employees and customers connected. Contact us today at (703) 321-3030 or info@tcicomm.com.

Because larger enterprises are highly visible, serve a large customer base, and typically have deep pockets, they need to adhere to the highest standards of compliance. But that becomes more challenging when policy and regulations are a moving target.

To avoid penalties for non-compliance, enterprises must thoroughly research the data privacy and security laws of each market they operate in before placing sensitive and critical data in the cloud. The more geographically distributed they are, the more research they need to do, and the more requirements they must comply with to avoid ending up on the wrong side of regulations.

For example, TCI’s Mitel-powered solutions allow enterprises to deploy their unified collaboration and communication solutions in their data center, in a partner-managed data center, or via a dedicated instance private cloud environment that uses data center companies like Amazon Web Services (AWS), Google, Azure – or any combination – to achieve compliance with local data privacy laws.

Selecting a serverless private cloud option using AWS, Google, or Azure enables the enterprise to keep control of its data without owning its hardware. This option also removes the complexity of maintaining hardware, simplifying management, and reducing costs. Finally, using the private cloud option increases flexibility to grow or reduce capacity, based on changing business needs.

Our customers can also leverage hybrid cloud scenarios, where the on-premises solution can be deployed using a private cloud in combination with cloud applications. This approach provides the ability to either remain on a current on-premises solution using dedicated hardware, use a private cloud while taking advantage of cloud applications, or migrate or expand a part of the business using a public cloud solution.

When the stakes are high and complexity looms large, many enterprises are turning to TCI and Mitel. Talk with our experts about how to find the right communications solution deployment for each market and how to ensure they all work together.

Learn more about how TCI can help you successfully navigate the complex data security and privacy environment. Contact us today at (703) 321-3030 or info@tcicomm.com.

We’re more connected than ever, so the constant flow of information can be overwhelming – cellphone notifications, web ads, news, and social media updates – the list is endless. Want a puppy? There’s probably an app for that too!

In our new hybrid working environment, apps have become essential for communication, but disparate business apps intended to streamline workflows have sparked an app overload that can undermine and drain productivity.

Fortunately, a one-platform communication solution can overcome the chaos of app overload with a unified user experience that allows focus, productivity, and the freedom to work within the flow.

Fortify your business with RingCentral MVP. Partnering with a single vendor for all communications:

Are you ready to make hybrid working truly work for your business? As a leading UCaaS solution, upgrading to RingCentral MVP can position your business for long-term success and will equip your team for efficient hybrid work.

RingCentral MVP seamlessly unleashes the power of cloud business communications through:

There has never been a better time for new or existing Mitel customers to migrate to RingCentral. Your local TCI team makes migrating to cloud communications simple and hassle-free. Contact us today at (703) 321-3030 or info@tcicomm.com.

The contact center world of 2022 is filled with business opportunities and the chance to better meet your diversifying customer needs. Worried you might be missing out? Don’t be. Below, we formally open the doors to the contact center world and invite you to confidently step inside.

If your organization handles and manages daily phone calls, then you can benefit from new contact center technology that can quickly and efficiently route calls, spot calling trends, and build an effective overall team.

Call center technology can accelerate reaching customer experience goals set by the managers and decision-makers of your organization – from increasing first call resolution to honing your tracking and reporting intelligence.

There’s a wide spectrum of call center solutions available to help maximize your business operations. The first step in determining which technology is ideally suited for your business is determining the size and classification of your contact center.

For example, are you a small business and just getting started exploring your options, or do you already run a small but “full-fledged” contact center? Are you an enterprise-class contact center? Establishing your requirements leads to the end goal – investing in the right technology to take you there.

Today’s call center solutions can cover all of the bases – from driving productivity to streamlining operations, to simplifying tool management, to call bursting for handling sporadic high call volumes. A sampling of customized contact center solutions available include…

The contact center world isn’t so scary once you take that first step inside. Take the next step with TCI. Contact us today at (703) 321-3030 or info@tcicomm.com.

When it comes to business you need to keep collaborating, keep communicating and keep working from anywhere.

But how do you know if your business communications are strong enough to withstand future challenges?

Maybe you’ve put some quick technology in place to make it through the pandemic. Or maybe you’ve been chugging through it all with a legacy system.

That may be working for now, but what happens when the next crisis hits? The answer to these questions, and more, are covered in The Only Certainty is Uncertainty

This whitepaper by industry thought leader Frost & Sullivan will give you expert advice, statistics-backed insights, and clear recommendations to help you fortify your business for whatever comes next.

Need remote and hybrid working solutions that go beyond band-aid communications tools? Contact TCI today at (703) 321-3030 or info@tcicomm.com.

With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need.

With 40+ years of certified networking experience, TCI’s trademark craftsmanship offers the expertise and project management you need for today’s technology infrastructure. Contact us today: (703) 321-3030 or info@tcicomm.com.