Eligibility verification



Applicable to: Mercy Care Complete Care, Mercy Care DD, Mercy Care ACC-RBHA, Mercy Care Long Term Care, Mercy Care DCS CHP, and Mercy Care Advantage     

To provide our members exceptional customer service, providers who opt out of Member Services call center IVR system to do eligibility verification, will be limited to three (3) eligibility verification requests per call. This limit does not apply to those using IVR for verification, it will only apply when opting out to speak directly to a representative.

Customer service is equally as important to us for our provider community, so providers seeking more than three (3) requests have the following options available to them:

1. Via Availity Essentials (click link)
2. Via AHCCCS Online (click link)
3. Call AHCCCS Interactive Voice Response (IVR) at 602-417-7200 in Maricopa County or 800-331-5090 outside Maricopa County.

As always, don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.

Thanks for all you do!