In this month's newsletter, we're going over a couple of less well-known features of the point of sale, customer scheduling and ThunderPOS Loyalty. These hidden gems might be hugely useful for your store.
Customer Scheduling
The customer scheduler allows you to reserve a time slot for a customer and even associate it with an item for easy invoicing at the time of the appointment.

Found under the Activities menu, you can either schedule customers against particular employees or you can set up resources that can be used for scheduling. Employees might be more useful for stores that are doing things like salons or repair appointments.

Resources, on the other hand, often are used to represent physical space or devices that are being rented out, such as party rooms or game console time.

While scheduling is available to all users, Cloud users can manage it through both the windows program and through the Appointments section of thunderpos.net, pictured below.
ThunderPOS Loyalty
ThunderPOS Loyalty is accessible for all ThunderPOS Cloud subscribers at loyalty.thunderpos.net. You can now authorize your customer to view trade-in values, check on their rewards and accounts balance, track their special orders, and much more. The site is designed for a phone, tablet or laptop. Below are some examples of the site on a mobile phone.
The screenshot above shows the trade-in quote feature. This will allow the customer to search items at your store and get an estimate of what they can trade their items in for. They can create and save a list of items they would like to trade in.
The customer's dashboard gives them all the information they need about their account at your store. In this case, we see promotions that are available, as well as the status of our discount card. You can also choose to show customers' rewards balance and account balance.
You can enable customers to view their transaction history with your store, and see what they've bought and sold to you in the past. This can even work as an alternative to emailed or paper receipts.
You can also allow for gift card balance checks, which can draw repeat business.
The current version of the software, available for supported users, is 22.4.2. To get back on support, or to upgrade to phone support from email support, contact sales at (919) 387-7597 x100. If you are not on phone support, and you call, a response will be sent to the email address on file. You can also buy a support incident from our website.

Windows 11 has been released. The current version of ThunderPOS does work with it. However, certain older printer models, such as some versions of the Bixolon SRP-770II, do not. Older versions of ThunderPOS and ExtremePOS have not been tested with Windows 11 and we do not guarantee functionality.

If you are on a version older than 4.0 that has been sunset, you can contact sales for information on purchasing an update. All versions prior to ThunderPOS 5.0 will be sunset from support on December 31st, 2022.

We will be closed Monday, May 30th for Memorial Day.