MARCH 2023 EDITION
Sponsored by SEW
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Expanding Excellence Awards Closed! |
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Thank you for your submissions/nominations for 2023 Expanding Excellence Awards. Judging teams are busy reading, evaluating and selecting this year’s winners and finalists in four company and two individual categories.
Company awards are presented during Wednesday’s General Session and individual awards at Thursday’s. Watch for an email broadcast later in March with the big announcements. Applause, applause!
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Interested in Becoming a Class of 2024 Member? Applications Are Open!
LeadNext creates a partnership between utilities and CS Week for developing next-generation leadership skills and coaching up-and-comers to step into new roles. It is a coveted opportunity offered to up to 14 participants each year with a year-long program that starts with one CS Week and ends with a second. Review the Win-Win brochure, download it for your executive sponsor and see if LeadNext might be a way to distinguish yourself from the pack.
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Education Director Lisa Collins manages the LeadNext program. Email or call her at 903-821-8675 with your questions.
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Register Soon for Best Prices! |
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REGULAR
(4/1/23 - 4/29/23)
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UTILITY GROUP REGISTRATION DISCOUNT AVAILABLE |
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Conference 47 | Tiered Pricing*
To register your team, download and return completed Group Form below to Julie Shankles, Registration Mgr at jshankles@csweek.org, or call 903-893-3214 (office) or 903-821-8631 (direct) on Monday - Friday, 8:00 am - 5:00 pm CST. (Discount is taken from the current pricing and cannot be combined with other offers)
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*To qualify for this Tiered Pricing discount, utilities must register all attendees at the same time. Group discounts are available by requested form only. |
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CS Week has reserved blocks at four hotels with traveler-friendly amenities situated within a short walk of the Charlotte Convention Center (CCC). Reserve your room soon to ensure you are within steps of a pillow and the week's activities!
The Westin Charlotte is the site for Executive Summit and Key Account Forum on Monday and Tuesday, May 1 - 2. The Convention Center is a short walk away.
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Step 3: Discover Local Transportation Options |
Whether by rail, vehicle or bicycle, it’s easy to navigate Charlotte. Click Transportation for tips and options.
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Julie Shankles is CS Week’s resource for all things registration, hotels and transportation. While our website is designed for self-service, Julie is happy to help so email or call her at 903-893-3214 or 903-821-8631 with your questions.
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Step 4: Plan Ahead to See and Do the Queen City!
May in Charlotte offers a lot: balmy walking-around weather, local color festivals and the opportunity to revisit the history of a colonial city that today is the U.S.’s second-largest banking center.
As you plan your CS Week in Charlotte, consider arriving early and staying late to enjoy the Queen City. Click these popular Charlotte attractions and jump to website schedules and visitor information:
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Presenting Two General Session
Thought Leaders
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Wednesday Keynote:
Customer Service and Experience Is So Much More Than Just What’s on the Menu
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Tom Colicchio knows a thing or two about CX, business building and public service. He is chef and owner of Crafted Hospitality, which includes New York’s Craft and Temple Court, Craft Los Angeles, Las Vegas’ Heritage Steak and Craftsteak and Small Batch in Garden City, NY; documentary producer; and fierce advocate for social justice and food security.
Now, he’s Wednesday’s keynote speaker. So, what does food have to do with utilities? Turns out, a lot. Tom Colicchio takes to the CS Week General Session stage, sharing his perspective from a vantage point where CX is everything and the power of yes matters most. He’ll discuss how putting the end user perspective at the center of your service offerings, business decisions and problem-solving enables your policies, practices and organizational culture to meet - and exceed consistently- customer expectations. Read more…
Sponsored by Paymentus
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Thursday Keynote:
Working to Find Sustainable Solutions to Energy Policy Needs
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The clean energy transition is pushing utilities to respond with new and innovative strategies, programs and services. Planning today for tomorrow’s energy solutions – while continuing to prioritize reliability and affordability for customers – takes vision, determination and engagement. Kendal Bowman, tapped on January 1, 2023, as Duke Energy’s president of utility operations in North Carolina, is primed to do just that. She leads state and local regulatory and government relations and community affairs. She comes to her new assignment with deep and long experience. As vice president of regulatory affairs and policy for North Carolina, she provided leadership on the implementation of public policy in the best interest of customers and communities, including the Carolinas Carbon Plan, in which Duke Energy set forth 70% carbon reduction targets and carbon neutrality by 2050. Read more…
Sponsored by Salesforce
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Register Today for 2023 Webinars and the May 2 Forum: EVCx Forum
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Next up?
March 21, 2023 | 2:00 pm – 3:00 pm EST
Xcel Energy – How a Focus on Partnerships, Research and Innovation is Helping Build the Future of Electric Transportation
- Leverage effective partnerships, research, and innovations to solve some of the biggest gaps and challenges the electric transportation ecosystem faces as it scales.
- Discover Xcel Energy’s journey to developing its EV Accelerate Innovation Program and the scale of how innovative pilot programs will support communities.
- Learn about Xcel Energy’s goal for net-zero carbon emissions by 2050, and the role that clean transportation plays.
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Ryan Pocius
Enterprise Program Lead – Partnerships, Research,
Innovation; EV Accelerate Innovation
Xcel Energy
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9 Virtual Webinars
(Feb – Apr and Jun – Nov)
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EVCx Forum on May 2, 2023 at Charlotte Convention Center in Charlotte, NC!
Make plans to participate in everything for one low fee!
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On the Runway and Ready to Take Flight |
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North Carolina’s state slogan, “First in Flight,” salutes Wilbur and Orville Wright, innovators who launched the first controlled,sustained flight in a motor-operated airplane near Kitty Hawk in 1903. Fast forward 120 years and 200 miles west. This May in Charlotte, NC, CS Week and its ‘pilots, crew, attendants and sponsor aviators’ are set to take off and land 70+ flights, aka Conference Workshops! |
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Organized around the CX Puzzle, workshops offer a broad scope of topics. They range from foundational to progressive and showcase utilities who are meeting customer service challenges and ever-shifting expectations with
innovation, just like the Wright brothers.
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The online Workshop AGENDA is filling in fast. There, view workshop titles, abstracts and presenter photos. Check it out and start planning your Wednesday and Thursday sessions!
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Plumb Processes and Programs at New Levels |
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When utility professionals gather, they want to talk shop. They want to share and compare. They want to expand their understanding of common industry processes and programs to evaluate whether others’ solutions could answer operational challenges in their organizations. That’s the nut of Deep Dives and why CS Week has rebranded its Business Process Synergy Groups and trial 2022 Deep Dives sessions as its 2023 Deep Dives. Click these titles to see how agendas are taking shape. |
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Shorter presentations and longer discussions characterize Deep Dives. Each agenda progresses organically based on the interests of the attendees. Steering Committees are currently curating content and speakers. Click these titles to see how agendas are taking shape. |
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CS Week 2023 Prospectus
Industry partners, can you easily answer these five questions?
- Why become a CS Week sponsor?
- Who exhibits at CS Week and why do they?
- Who attends this annual conference and why do they?
- What are the fees to exhibit and sponsor at CS Week?
- Who do I contact for more information and to answer my company’s specific questions?
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See 2022 Industry Partner Engagement at csweek.org
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Sponsors:
4 Platinum | 18 Gold | 20 Silver
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The CS Week 2023 Prospectus provides answers to these questions and so much more. Learn how advertising and branding dollars go to work for your company as soon as you become a sponsor and/or exhibitor and continue to bring an ROI throughout each conference year in digital and printed communications.
Sponsorships offer lots of benefits including complimentary registrations. Read about the perks of securing your company’s position early. See how to save and increase your exposure.
Charlotte Convention Center offers a beautiful and functional space for CS Week 2023. Make sure your company is engaged with the largest utility customer service exhibiting space in the industry.
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Exhibitor/Sponsor Mgr
903-893-3214
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CS Week | 903-893-3214 | info@csweek.org | csweek.org
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