Question: I just got a new phone and I am getting prompted to log into the MSM app as if I were a new user. Help!
Answer: A part of what makes our app secure, is that it requires a unique device token at the time of registration. A new device, to MSM, looks like a new user. If you restore apps on your new device (through a cloud service for example) the system has retained the old device’s token which causes a conflict with the new device.
In order to maintain normal MSM functionality when getting a new device, you should always delete the MSM app after a restore and reinstall it fresh from Google Play or the Apple Store (or do not include the app within your restore process). When prompted, enter your MSM Group ID and your existing Contact credentials to log into the app. This will create a token for the new device so MSM can recognize it properly.
In addition, your MSM administrator should log into the MSM Admin web and delete the old device from the bottom of your Contact page.
