AHCCCS has sent an official notice to Mercy Care Long Term Care that in-person case management visits to both facilities as well as HCBS member homes/locations of choice are to begin in-person as of April 1, 2022. Mercy Care Long Term Care has begun working closely with licensed facilities and communities to determine what is needed for in-person visits. In addition, Mercy Care Long Term Care will provide member choice. If members are not yet comfortable with in-person visits (regardless of setting), their visits shall continue to be conducted electronically through the end of the PHE (per AHCCCS this flexibility is being further evaluated for post-PHE guidance).
After two years of telephonic and virtual assessments, case management is looking forward to in-person visits. The following are guidelines the case managers will follow:
- Case managers will wear a mask upon entering facilities or homes
- Social distancing will be observed whenever possible
- Hand sanitizer will be used pre and post visit
- Members/facilities will be contacted 2 weeks prior to the visit and on the morning of the visit.
- Visits will not be made if the member is symptomatic or the facility is on lockdown
If you have any questions, please contact the case manager assigned to the member.
Thanks for all you do!
