The HMIS@NCCEH ZenGuide is the new centralized knowledge base for HMIS users to find tip sheets, guides, and other written tools (located all in one place!) needed to do their best work in HMIS.

Since the fall, the NCCEH Data Center has been developing the HMIS@NCCEH ZenGuide knowledge base. This online The HMIS@NCCEH ZenGuide is a tool to allow users to search for answers to questions independently. Think of it as a “the first step to getting the information you need!”

There are already 28 articles published for a refreshed look to basic guidance. You can find instructions for how to run your ESG-CAPER and CoC-APR reports, how to update sub-assessments like Income, and how to manage Households!

You can use the big search bar or click on different topics to explore articles.

If you still can't find the answer to your HMIS question, you can always submit a ticket to the helpdesk by clicking "submit a request" on the HMIS@NCCEH ZenGuidepage.

At the top of the page, there's a Submit Request button that will send your question directly to our helpdesk. If you are asking a question about a ZenGuide article, please include the article title by name otherwise we won't know what you need help with. Remember, don't submit any Personally Identifying Information (PII) about clients through this request or email.

Over the next month, the Data Center Team will be transitioning guides from the "Other Resources & Guides" section of our Training & Knowledge website to this HMIS@NCCEH ZenGuide knowledge base. (New User Training and Licensing information will remain on the NCCEH website.)

We hope this resources is easier to navigate for new and experienced users alike!

Please let us know via Helpdesk if there are workflows, corrections, or other report guides that you need to make HMIS easier. We want these resources to be accessible and helpful to you!

Thank you for your help to make this resource the most effective it can be for your team and community.

NCCEH Data Center | 919.410.6997 | hmis@ncceh.org