June 2021
Cliff Dice and I will be at ISC West in Las Vegas July 19-21 and look forward to seeing you! Let me know if you’re planning to attend. It would be great to catch up and share all of the exciting things happening at DICE.

Avi Lupo, Co-President 
New Technologies. New Products. New Services.
Micro Key Solutions & DICE Partnership
Micro Key Solutions and the New DICE Corporation have partnered to provide central stations that are using Millennium Monitoring automation software with the ability to add interactive and advanced video services with AI analytics.

While the two companies offer monitoring and video solutions, the partnership allows central stations powered by Millennium Monitoring to take advantage of interactive video services offered by Matrix Interactive.

Read more about this exciting partnership here.
This Months Spotlight Solution
Before Diving Into The Deep End
Grab some popcorn, a beverage of choice, and SMILE.

Good Reads
Why Your Central Station Needs a Customer Portal
With a rise in smart DIY monitoring technology giving users more control over their home security systems, central stations are looking for new tools to deliver higher quality customer experiences. One of the most effective solutions available today is the customer portal, which gives users more options for self-service and engagement with your business. A recent study from Microsoft found that 90% of consumers expect a business to have an online portal for customer service and account access. This is a clear indication that buyers appreciate the advantages of self-service and are rethinking what customer service means in an era of smartphones and the connected consumer.   

If you’re looking for new ways to digitally transform your central station’s customer experience, self-service portals are a smart and easy solution to implement. Here is a primer on customer portals, their flexibility, and ways you can improve your business’s performance. 
Virtual Doorman and Concierge Solutions
It may sound like something out of a science fiction movie, but virtual doorman and concierge solutions are among the fastest-growing sectors in virtual security today. Although the features and benefits vary depending on the needs of the premises, virtual doorman and concierge solutions generally consist of a person or team of people working remotely to observe one or more buildings, handle inquiries, receive deliveries, provide access services, and anything onsite staff would typically handle. In addition, some services, such as key fob access, maybe completely digital, with no need for human input.   
From offices and hospitality services to landlords with multiple properties, virtual doorman and concierge services could offer the right solutions to meet your needs. Here are a few features to consider if you’re thinking about making the switch to this far-reaching technology. 
  
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