Hello and Happy Wednesday!
It seems spring has sprung here in the Midwest. The trees are starting to show some green and I am pretty sure my husband will start mowing the lawn this week. As the seasons change and flowers bloom, we know that everything takes time. I appreciate the patience you have all shown during our merger between Western Fraternal Life and National Mutual Benefit to form our new company, BetterLife.
This has been a time for us to learn new processes, procedures and systems. As I am sure you are aware, a lot of work goes on behind the scenes and that work is continuing to happen. I want to assure you that the Member Services team is working very hard to consolidate our processes and procedures to make BetterLife a company you can count on and that is focused on being easy to do business with.
I have some exciting news! Starting next week, we will be growing our Member Services team by adding two new full-time employees. Effective April 19th, Marilyn Caldwell is joining us as a Member Services Associate on the Inforce Services team. She started as a temporary employee in January. She will continue working with our surrenders and withdrawals. She has been an integral part of answering member questions and getting forms processed in a timely manner.
Alexa Gibbons will be rejoining the company on April 21st as a Member Services Associate. Alexa will be a familiar face for many as she worked for National Mutual Benefit previously. She has extensive knowledge of our products and policies and will be able to make an immediate impact on the team. Alexa will be assisting both the Inforce Services and New Business teams.
The new business team will begin sending weekly newsletters titled Brief Biz with information to provide a better understanding of our procedures and to help with the New Business / Underwriting process. Two things we want to share now that you may not know:
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We have implemented a 1:30 pm cut-off time for all new applications submitted to the Home Office. Any policy submitted after 1:30 pm may not show up on your pending report until the 2nd business day.
- When a policy is activated (issued on our administrative system), the information goes to our accounting department for commissions.
- Policies may be mailed requiring money (COD) or amendments, but not activated. In this instance, we would not send this to commissions until we get the requirements.
- Cut-off for commissions is to have a policy activated no later than 12:00 pm (Noon) on Friday of each week to be paid the following week.
Finally, check your inbox soon as we are launching the weekly New Business / Underwriting newsletter that will be full of important announcements, process changes and other items you should be aware of.
Thank you for your business.
