Business of the Year

South Portland, Maine honored ShipRight with its coveted Business of the Year Award, given to a large business that most improved and strengthened the local business community.

“We are very grateful to be recognized for this award”, said Drew Graham, President, and Founder of ShipRight. “We’ve successfully provided order fulfillment and customer engagement for the past 22 years, and recent marketplace changes have only accelerated the need for our services. “

ShipRight was recognized for its longevity, its positive impact on the community, and its inclusive employment practices and employee engagement and retention policies. ShipRight was also mentioned for its successful ability to navigate the challenges of the recent pandemic while creating an ongoing economic growth engine in Northern New England through its Final Mile Delivery services.
Pictured above, from left to right: Russell Graham (son), Drew Graham (President), Craig Lennon (Director of Customer Engagement), Jennifer Swain (Human Resource Manager), Jim McLean (Terminal Manager), Andrea Herr (Finance), and Nic Hebert (Director of Operations).
Final Mile Forum

The Customized Logistics and Delivery Association (CLDA) Final Mile Forum was held recently in New Orleans. The current file mile environment continues to challenge many of those in this industry. The pandemic, economic changes, labor shortages, fuel prices, and insurance hikes have all created headwinds for Final Mile carriers.

  • Some of the key topics covered were:
  • The national economic outlook
  • Frustration with insurance costs
  • Independent contractor legal changes
  • Compliance and certifications

If you’re in the Final Mile Business, CLDA events keep the community current with customized logistics and delivery and are well worth attending.
Fulfillment News

Retail traffic has surged back in popularity and e-commerce has waned, causing some carriers such as FedEx to cut back on Sunday deliveries.

According to the National Retail Federation, online sales returns declined from a high of 20.8% in 2021 to 16.5% last year, good news for merchants.

Online returns cost retailers an average of 21% of order value, according to a survey of over 150 digital and omnichannel brands. (Cipher Research)

Over 70% of online sellers now charge for returns to offset transportation and processing costs.
ABOUT US
ShipRight is dedicated to providing the highest level of customer service to its clients. We listen to and partner with our clients, work hard to exceed their expectations through every interaction, and always stand behind our promises. Our experienced and committed team takes great pride in what they do and our goal is your success.

We offer a broad array of services including order fulfillment, contact center and final mile delivery. These can be utilized as stand-alone services or fully integrated to meet your needs. 

Benefit by leveraging our investment, infrastructure and experience so you can focus on the growth of your business. Contact us today and see how we can help you save time, money and stress.
Let's Talk
Contact Todd Flaherty, Partner to discuss your business needs.
Todd Flaherty | (207) 610-7748 | tflaherty@shipright.biz
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