As you all well know by now, California DMV increased many fees on January 1, 2023. In lieu of a VIN Memo, the DMV sent all Second-Line Business Partners — that’s you, the dealership — a notification of the fee changes. If your dealership needs help updating your DMS, please do not hesitate to reach out to your Account Executive for assistance.
To make things a little clearer, our team along with RMP created this useful handout that describes and lists, in detail, all the vehicle fees for new and used vehicles. You can download it here or look for it on the Dashboard once you are logged into DMVdesk.
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As a quick reminder and in order to clear up any confusion, let’s look at the difference between a duplicate title transaction and a dealer transfer transaction:
- Duplicate Title — Recreates a lost or misplaced title. Nothing changes on the title. It is recreated exactly as it was before it was lost.
- Dealer Transfer — Transfers the vehicle into the dealership's name. This is normally done when a title has to be placed in the dealer's name in order to sell the vehicle at auction.
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INF 1128
Yes. We know. Another friendly reminder regarding signing and updating the INF 1128 — Information Security Statement and the EXEC 200X — Information Security and Disclosure Statement Public/Private Partnerships Employee forms.
The INF 1128 — Information Security Statement has to be filled out and signed for each user that has access to run or view a KSR at your dealership and updated annually on the back.
IMPORTANT: The INF 1128 — Information Security Statement requires two signatures. These days, we are seeing a lot of missing signatures on the Commercial Entity Representative section of the INF 1128.
The INF 1128 is a document that requires two signatures. One signature from the person acknowledging the uses and restrictions of using a KSR, and the other signature from the Commercial Requester Account Administrator. The CRA Administrator for the dealership should sign in the box that says, "Government or Commercial Entity Representative.”
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EXEC 200X
Each BPA-approved employee must read and annually sign the EXEC 200X — Information Security and Disclosure Statement Public/Private Partnerships Employee. The employee should keep one signed copy, and the dealership management should keep the original copy in their compliance folder.
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Currently, to get a customer signature on a REG 156 — Application for Plates, Stickers, Documents — once they’ve left the store, you have to print it out, mail it to the customer and wait for the customer to sign it and mail it back. However, with Vitu’s Digital Signatures, you can simply email it to the buyer, who electronically signs the form, which is then automatically sent back to the dealer, cutting down time and hassle (for your customer) drastically.
Using a Digital Signature for the REG 156, requires a subscription to Digital Signatures. Currently a monthly subscription, Digital Signatures may soon change to a per-item fee. So get ready — to issue new plates, simply email the REG 156 to the buyer for them to sign. And don’t forget, Digital Signatures in DMVdesk also supports Reports of Sale and other DMV forms.
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When you log in to Vitu Interstate for the first time or on a new computer, you are asked to name your terminal. When the terminal request window opens, you can name your terminal-workstation. Once you've made that request, the system administrator for your dealership can approve your terminal. If that person is not available, then you can contact our customer support team at 844-848-8468 for assistance or your Account Executive.
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Here is some important information to help with user sessions, forgotten passwords and locked accounts.
If your user session is idle for 15 minutes, the screen times out. You may log in again with your password, or simply start a new session. It is important to log off once you are finished to help prevent locked accounts in the future as well as non-authorized users gaining access.
If you forget your password, clicking the Forgot your password? link at the login page emails a temporary password directly to you. Sign back in with that temporary password and change it to something you can remember, when prompted.
If you incorrectly log in three times, your account is locked. In this case, please contact your system administrator to have a password reset request sent to your email address associated with the login.
If your administrator is unavailable, please can contact our customer support team at 844-848-8468 or your Account Executive to assist.
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It takes an eye for detail to make sure all of the elements required for a VIN inspection are taken care of. Vehicle verifiers are trusted to inspect, record, document and submit proof of vehicle identification to DMV with every “t” crossed and every “i” dotted. The job may be straightforward, but it requires training and attention to detail. Our VV — Vehicle Verification online course teaches you the ins and outs of vehicle verification so you are equipped to do the job right. Whether you’re new to the role or need a refresher, we’re here for you in a self-paced, online training experience.
Sign up and get started today!
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Is your dealership having trouble finding Title Clerks to process title and registration work? Or, need to train a new title clerk or an existing employee on DMV processes? There’s an online course for that. Be on the lookout for our DMV Clerk Certification training, which offers specialized training online from our knowledgeable staff on DMV processes and procedures. Make no mistake, your employees (or potential new employees) won’t breeze through the training (it requires passing two exams to complete the course), but once they finish, they will be equipped with the knowledge and know-how to implement DMV title and registration processes for your business office.
Click the button below for more information and pricing.
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Send In Your January Winter Word Search to Win a Prize
To enter the Stress Buster Contest, all you have to do is send us your completed entry.
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Send your completed entry to cafunfacts@vitu.com, along with your name and contact information. We will randomly select one winner from the current entries. The winner will receive a $25 Amazon gift card.
Submit your response no later than February 6, 2023. The winner will be notified by February 10, 2023. Please limit responses to one email per person. Allow up to one week for delivery of the prize to your email address.
Last Month’s Stress Buster Winner
Congratulations to the winner of last month’s Stress Buster Contest!
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29901 Agoura Road, Agoura Hills CA 91301
Office Phone: 818-706-1949 • Office Fax: 818-707-7786 • info@vitu.com
Office Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.
If you have a registration question or support issue, we're always here for you –
24 hours a day, 7 days a week.
Call toll free: 877-368-3375
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