COVID-19 Updates
Vaccine Information:
Every shot makes a difference! Join the fight against COVID-19 by signing up for a FREE and convenient vaccine here.
Updates for Alameda County & the State:
The state announced that Alameda County has met the requirements to move into the Yellow Tier, effective June 9. The county plans to align with the State’s Beyond the Blueprint Framework, effective June 15. Read more details here.
To help residents and employers understand changing Covid-19 guidance and what moving Beyond the Blueprint means for them, employees, clients and customers, Alameda County is hosting two upcoming Community Updates. Click here for details.
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Join Our Team!
Transportation Manager - Help coordinate and promote transportation-related services for seniors and people with disabilities in Alameda County, using Uber and Lyft. Click here for details.
Associate Director, 211 Contact Center - Manage our largest program while creating a culture of operational excellence. Click here for details.
Community Resource Specialist - Be the person on the phone when someone calls 211. Click here for details or here if you're bilingual in Spanish and English.
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Free Lyft Food, Medical and Job Access Rides
Along with United Way and Lyft, we're connecting people with resources for food, medical needs and job opportunities.
Call 211 to learn how you can access free Lyft rides in June to get to food pantries, grocery stores, education classes, interviews, new jobs, medical appointments and more.
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Up to 50% Off with a Clipper SMART Card
Your Clipper is offering a pilot program that provides discounts to eligible low-income individuals.
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Oakland Guaranteed Income Pilot Now Accepting Applications
East Oakland residents can now apply to receive $500 a month for 18 months as part of Oakland’s new guaranteed income program.
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Golden State Stimulus
California will provide the Golden State Stimulus payments of either $600 or $1,200 total to families and individuals who qualify for the Cal EITC or file with an Individual Taxpayer Identification Number.
Click here or call 211 to learn more about who qualifies.
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People experiencing homelessness may still qualify for Economic Impact Payments
Americans experiencing homelessness have free options to claim the 3rd Economic Impact Payments and the Recovery Rebate Credit, even if they don’t normally file taxes with the IRS and haven’t received any payments yet. Click here to learn more.
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An Oakland woman who survived sexual assault called for help. She didn’t feel safe providing much personal information, which limited the assistance offered. 211 staff referred her to the Alameda Health System’s sexual assault center and Bay Area Women Against Rape’s in-person sexual assault crisis services.
Click here to read more 211 call examples from May.
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211 By the Numbers - May 2021 |
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211 Alameda County
5,928* conversations handled
8,130 referrals provided
*Includes 99 calls for Covid-19 testing and vaccine appointment scheduling.
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Demographics
70% female
22% single mothers with minor children
54% Living with disabilities
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Conversations handled reflects both calls and two-way texts to 211.
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Average Call Length
4:41minutes
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Average Wait Time
3:01 minutes
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Services Database
28 agency record updates
297 program record updates
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Housing Database
209 units added
1,653 records updated
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"211 staff was extremely professional and very patient with me. She made certain to give exactly what I needed. Thank you!" |
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AHIP (AIDS Housing Information Project) |
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AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.
In May, AHIP completed 221 calls and 6 face-to-face meetings with clients, provided 741 housing referrals and 168 referrals to services. AHIP assisted 2 clients with Coordinated Entry System navigation and document readiness. Since July 1, 2020, AHIP has provided assistance to 293 unduplicated clients.
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28 community web-based meetings & calls attended
34,178 website page views
8,832 website sessions/visitors
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Thank You to Our Partners |
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Partner Spotlight - ACEs Aware
The ACEs Aware initiative is a first-in-the-nation effort to screen patients for Adverse Childhood Experiences (ACEs) to help improve and save lives.
More than 60 percent of Californians have experienced at least one ACE.
ACEs Aware strives to create a better world for children, families, and communities by working together across the health, human services, education, and non-profit sectors to prevent and address the impact of ACEs and toxic stress. To learn more, visit https://www.acesaware.org/. |
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Funder Spotlight - California Department of Transportation (Caltrans)
Funding from CalTrans will allow Eden I&R to expand our mobility management program through 211. This will include hiring a Transportation Manager and conducting a comprehensive review of current paratransit resources in Alameda County so we can give callers the best information possible.
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