Class Reservations Update
Waitlists
Missed reserving a spot in your favorite class and now it is full? If so, you probably landed on a waitlist.
When you try to reserve a spot in a class where all 12 places have been reserved, you have the option to sign up for the waitlist. If you are on a waitlist, check your email often for a message from Punchpass about a spot opening up in the class. Punchpass does not keep track of the order in which students sign up for the waitlist! Instead, when a spot opens up, the system automatically sends out an email to everyone on the list and encourages them to reply and take the reservation. The first student to reply gets the spot!
Changing or Cancelling Reservations
Life happens and plans change - we understand! It's easy in Punchpass for you to change or cancel your reservation.
Simply go into your account, click on the class you would like to move or cancel, and follow the prompts. Check out step-by-step instructions here.
Late Cancellations
Remember these 2 points when you cancel a class
1) Cancel Early - You can cancel a class reservation without penalty until 2 hours before a class. After that time, it is considered a Late Cancellation and you will be charged one pass as if you had attended the class. If you are cancelling late for an emergency or unavoidable reason (sudden illness, stuck on I-70 in a 2 hour traffic jam) contact the studio to avoid losing your class pass.
2) Cancellations allow another student to take your spot - It's a courtesy to other students and the teachers to cancel your class reservations rather than just not showing up for class. There are only 12 spots for each class and some classes regularly fill all 12 spots. Keep everyone happy by cancelling if you can't come (plus, that way we don't worry about what happened to you...)!
Reservation Deadline Change
Reserve your spot right before class
To make it easier to fill classes when cancellations occur, the deadline for reserving a spot is now just 30 minutes before class. That means you can take advantage of late cancellations by snagging that open spot at the last minute (well, last 30 minutes).
