"I don't want people to see their world while in our park. I want them to feel like they are in another world."

- Walt Disney
Truths
After reading The Power of Moments by Chip and Dan Heath, our team at Setser Group reflected on this concept, and - in particular - how it relates to leaders in education - those whom we know are creating remarkable experiences for their teams as they re-enter the physical workspace as well as those who spend way too much time fixing potholes without being intentional in building peak moment experiences. For a primer on how and why this is important, check out Dan Heath: Build Peaks, Don’t Fix Potholes. In this four minute video, he explains how our minds don’t actively remember the average of our experience; rather, we remember snippets, scenes, and moments - specifically the peak and the ending.

As we think together about reimagining the story of an organization’s culture, let’s talk about ways we can build these peak moments for our teams - moments that will positively impact our students, faculty, and community.
Tools
Principal Dancing at Pep Rally - A minute into a step routine at a school pep rally, the school's new principal, Dr. Donna "Mickey" Reynolds, 49, ran out wearing the signature uniform pants, a senior class T-shirt, and black athletic shoes. She joined in, nailing the rest of the step routine and bringing the house down in the process.

The Privilege Race - This video went viral when a college teacher conducted an exercise with his students in a schoolyard. They were going to have a race where the winner would get $100, but the teacher had in store more than a contest of athleticism - he had a profound message they would likely remember for the rest of their lives.

It is Your Ship - Applying design thinking to your school in terms of how to turn your ship around with what your team loves, hates, and would change in the first 90 days.

Invite the Community - A My Ways video of three approaches to invite the community into your school or organization.

Unthink School to Rethink Learning - Tedx talk from our CEO, Bryan Setser, with multiple examples to engage students and faculty in better learning experiences.


Rejection Therapy - A great example of customer service and creating peak moments for people based on simple requests.


Conversations off the Cell Phone - Technology is great, and there is never a substitute for peak moments over a meal. Take the time to connect with your squad or team by invoking this rule below.

 Human Machine - A great game to create light and collaborative moments with your team. More than the traditional ice breakers, these activities give you a glimpse of your leaders, contributors, and creators.
Triumphs
While the examples above serve to inspire the mind and challenge the heart, the real question is what will leaders do with them. Will they embed them into meetings? Will they consider using them at staff training events? Will they task others with creating design challenges? Can they be formalized, informal, or ritualized into your culture? While many experiences in your day or underwhelming or whelming, as the Heath brothers would say, your job as a leader is to make moments remarkable. It is an awesome task, but it is what separates you - don't ever forget that - many managers often do.

What triumphs will you create as you open the year at staff retreats, meetings, and institutes?
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