Dear Security Partners Dealer:

We are pleased to announce that COPS Monitoring has recently purchased wholesale monitoring assets of Security Partners at auction.  We are extremely excited about welcoming your company to the COPS family and look forward to contributing to your success by delivering exceptional service and a stable foundation on which you can continue to grow your business.

In the short term, your accounts will remain at Security Partners as we prepare for the upgrade of your monitoring services to our exclusive Generations monitoring platform – where your customers will ultimately be monitored by our existing network of six UL listed, Five Diamond monitoring stations located in New Jersey, Arizona, Florida, Tennessee, Texas, and Maryland. 

The process is scheduled to conclude by the end of September (ideally sooner) and will involve meticulous planning and data verification so that the upgrade can be executed without any interruptions in service.

Please rest assured that we will communicate with you during this process. We have included contact information in this notification so you can get the information you need and the peace of mind you deserve throughout this migration. 

While you will still enjoy the features and benefits you have become accustomed to at Security Partners, the upgrade to COPS will bring many benefits to you and your customers. Here are some highlights:
  • Greater reliability – Our 6 monitoring centers  provide you with the largest geo-diverse network of actively load-balanced monitoring in the industry! Redundancy and reliability are not just about technology, it’s also about people, which is why our staffing is distributed across all centers and monitoring is load-balanced in real-time.

  • Average alarm response times and inbound telephone answer speeds will improve. Our average response time for the past 12 months to nearly 5 million priority alarms was just 19.5 seconds – even during the pandemic! This number is posted on our website and updated monthly.

  • Expanded Dealer Support, Tech Support, & Data Entry – You will have the full power of our support staff to ensure you get the service you need.

  • Leading Dealer Access – You will have complimentary access to our exclusive MPower dealer portal, which is loaded with useful tools to help you run your business from anywhere, anytime… even from your smartphone.

  • Enhancement of Your Company Image and Improved Customer Experience – You will have the opportunity to empower your customers with your own private-labeled MPower interface that can be accessed from your website by your customers using their computer, tablet, and smartphone.

  • Our exclusive Generations monitoring platform, MPower Dealer & Subscriber access, state-of-the-art telephone system, and other “behind the scenes” critical infrastructure and technical enhancements open doors to new products, tools, and services to help you run your business and improve your bottom line. More information about these services will follow.
AT-A-GLANCE ANSWERS TO THE INFORMATION ABOVE & QUESTIONS YOU MAY HAVE:
Can you summarize what will happen?
  • Your monitoring services will eventually be provided by COPS, on our proprietary Generations system from our existing network of monitoring centers.
  • Your accounts will be monitored by Security Partners’ central stations for the next several weeks until they are migrated to COPS

When will this happen?
  • The upgrade to the COPS Generations platform will occur over the next few months, and will be completed by the end of September at the latest.

What do I need to do?
  • Right now, nothing.
  • We will contact you to review the process in detail in the coming few weeks.

Will my pricing automatically change with this migration?
  • No. There are no plans to increase your current rates.

Who should I speak with if I have questions?
  • We've setup an email address specifically to answer your questions: SPmigration@copsmonitoring.com
  • Emails will be returned within one business day.
  • Be sure to include:
  • Your Dealer Number
  • Company Name
  • Your Name
  • The best way to contact you
  • You will have a team member dedicated to answering your questions. 

How do I learn more about COPS outside of calling someone?
  • You can view our website, which has a wealth of information, videos, and info-sheets that explain our advantages and dealer services.
  • We will also proactively contact you for one-on-one trainings for you and your team.
We look forward to moving forward together and offering you industry-leading services in the near future and beyond.
ATTN: Companies With Multiple Dealer Numbers:
Though you may have only received this email once, please note that this notice and pending monitoring upgrade applies to all of your subscribers monitored at Security Partners (regardless of dealer account).