May 31, 2022
Care and Case Management System (CCM) and
Colorado Single Assessment
& Person-Centered Support Plan
Now that we are getting closer to the planned October implementation of the new CCM system and Colorado Single Assessment and Person-Centered Support Plan, we will begin to meet regularly with CMA leadership to provide updates and information, collaborate on implementation planning, and respond to questions. These meetings will occur monthly at the quarterly directors’ meeting and on the last Tuesday of the month in months where there is no quarterly meeting scheduled. You can reach out to your agency leadership for these updates as well as continue to look for them here. 
Soft Launch Participant Office Hours
For this format, we will request questions/topics in advance and provide any planned agenda topics in advance. Individual attendance can be determined based on the topics being covered.

If we have information or topics to share that we believe will be beneficial to the whole group, we will use these planned times to provide that information and will provide advance notice of the changed format and content.

Upcoming dates are:
  • 2-3 p.m., June 21
  • 3-4 p.m., June 28
  • 2-3 p.m., July 5
  • 2-3 p.m., July 12
  • 2-3 p.m., July 19
  • 3-4 p.m., July 26 
Frequently Used Terms & Questions

Frequently Used Care and Case Management System Terms

The CCM system is the name the Department is using to describe MedCompass®, a configurable care management platform product that will be customized to meet Colorado’s unique care management needs. 
     
The CSA is housed in the CCM system and designed to replace the existing ULTC 100.2 assessment, and other member acuity needs assessments, e.g., the SIS. The CSA includes a Level of Care Eligibility Determination Assessment (LOC Screen) and Needs Assessment and promotes the consistent collection of member data within a person-centered process.

The Final Go-Live of the CCM system is currently planned for October 2022. This will include all CMAs and the implementation of all remaining CCM system functionality and discontinuation of the BUS and DDDWeb. Updates on the Final Go-Live will be announced on the Department’s Case Manager’s Corner newsletter (HCPF Communication Lists website) and other routinely scheduled meetings.

The Department will be developing a PCBA for Health First Colorado Home and Community-Based Services (HCBS) waiver programs. The PCBA will help identify the right amount of support for members based on assessed needs, and together with strengths and preferences identified during the assessment, contribute to a person-centered support plan. The PCBA will be an important component of the assessment and support planning process to ensure a consistent, objective and equitable method for assigning budgets for all members receiving HCBS.

The PCSP is housed in the CCM system and designed to replace the existing Service Plan in the Benefits Utilization System (BUS). The PCSP is more person-centered, comprehensive, and designed to address member preferences, personal goals and identified needs.

The maximum dollar amount worth of services to be authorized on a member’s PCSP during the applicable assessment period.

The Soft Launch of the CCM system is currently scheduled to begin in Spring/Summer 2022. This will include a limited number of CMAs completing both the CSA and the PCSP for their members in the CCM. 

CCM Questions & Answers
Q. What is the name of the new case management IT system replacing the BUS and DDDWeb?
A. The Care and Case Management (CCM) system is the name the Department is using to describe MedCompass®, a configurable care management platform, a product of AssureCare, that will be customized to meet Colorado’s unique care management needs.

Q. When will the new CCM system go live?
A. The Final Go-Live of the CCM system, which will include all CMAs and all CCM system functionality, is currently planned for October 2022. 
  
Q. What will the new CCM system be used for?
A. The new CCM system consolidates case management functions that currently exist across several systems, including the BUS and DDDWeb (CCMS), into a single system. The Department anticipates making all of the Bridge functionality available in the CCM system, once the resource allocation, within the Person-Centered Budget Algorithm (PCBA), is fully implemented with a target date of 2024.

Q. What features will be included in the CCM system?
A. The Colorado Single Assessment (CSA) and the PCSP will be included at the Soft Launch of the CCM system, scheduled to begin in Spring/Summer 2022. The number and type of features the CCM system will offer at Final Go-Live, in October 2022 will likely include:   
                       
  • Colorado Single Assessment
  • Person-Centered Support Plan and Outputs
  • Shared Case Security
  • Intake Process
  • Time Stamping/Tracking                                                                   
  • Plan Auto Population/Pull Forward
  • Mobile Device Capability
  • Offline Functionality
  • Reporting
  • Enrollment Status and Waiting Lists
  • Program Status and Program Assignment
  • Log Notes
  • Notice of Action and Appeals
  • Letters and Forms
  • State-Funded Programs
  • Critical Incident Reporting
  • Electronic Signature
  • Upload Documents
  • An interface with CBMS via PEAKPro 
Soft Launch Training
The soft launch training calendar is being updated to incorporate feedback received on training materials. A new calendar will be shared with soft launch participants once available.
BUS Member Data Match
Effective May 26, 2022, the Department will start updating BUS member data weekly to match data as it appears in the Colorado Benefits Management System (CBMS), and reflected in the Colorado interChange/Bridge. Member records are matched on: SSN, State ID, DOB, First and Last names.

These updates are necessary to ensure that as much member data as possible is migrated from the BUS to the new CCM system.

If there is an error in this member record, please contact the county where the member resides to address the error. 
Kudos Thanks Bravo

Rocky Mountain Human Services, North Metro, and
The Resource Exchange

These three Case Management Agencies received multiple requests regarding members potentially impacted by agency closures and immediate jeopardy situations from the Ongoing CM Unit at the Department. These agencies received requests to check on the health, welfare, and safety of a large list of members within a truncated timeframe. These agencies also conducted extraordinary efforts to assist members to find alternate placements and other support associated with moving. They communicated effectively and timely with the Department, Ombudsman staff, and other community resources to ensure that the needs of members impacted by these emergency situations were met. Thanks to these agencies and all the staff involved for their time, effort, hard work and collaboration to assure the safety and welfare of these members. 
Other News for Case Managers
Case Management Redesign Information
There are upcoming change management training sessions available for Case Management Redesign. Please register to get all the updates and access to the training. These sessions will be recorded and posted to the CMRD website.

Culture Change Series: Learning from Older Adults
1–2:30 p.m. 
Tuesday, June 7

This Learning Collaborative is Part II of a three-part series focused on listening and learning directly from the individuals whose lives are most impacted by case management services. It will feature older adults and their advocates talking about what they believe is most important for Case Management Agencies to know about serving them. This webinar is open to the public but will be most helpful for staff and leaders from CMAs not currently serving older adults.

Audience: Public, case managers, older adults, families


Culture Change Series: Balancing Equity and Unique Needs
1–2:30 p.m.
Tuesday, July 26

This Learning Collaborative is Part III of a three-part series focused on listening and learning directly from the individuals whose lives are most impacted by case management services. Part III will feature national experts in person-centered thinking and equitable approaches to working with different populations. This webinar is open to the public and is designed for anyone interested in learning more about how to balance the unique needs of individuals being served with an overall approach to equity.
Audience: LTSS stakeholders, public
 
Myths and Facts About Changes to Case Management
1–2:30 p.m.
Tuesday, August 9

Major changes to a system can mean major confusion. This Learning Collaborative will help anyone interested in learning a breakdown of facts vs. fiction about changes to case management as a result of the Colorado Case Management Redesign work. It is open to the public and will be most helpful for individuals and their families who are being served by a Case Management Agency today.
Audience: LTSS stakeholders, public
 
Case Management Redesign Frequently Asked Questions
Need help talking to members, families or providers about Case Management Redesign? Check out the FAQs on the CMRD website or email Tiffani Domokos with questions.
 
Case Manager Training for the Expanded HCBS-SCI Waiver
Please join to learn about this new statewide opportunity for HCBS participants with the inability for independent ambulation resulting from a spinal cord injury, multiple sclerosis, brain injury, spina bifida, muscular dystrophy, or cerebral palsy. Qualifying participants will be able to receive many HCBS long-term supports and services including complementary and integrative health services (acupuncture, chiropractic, and massage therapy).

10:30 a.m. - 12 p.m.
Wednesday, June 22

The purpose of this training is to provide virtual-instructor-led training for all Colorado case managers and agencies on the statewide expansion of the Home and Community-Based Services Spinal Cord Injury (HCBS-SCI) waiver, including its new name the “Complementary and Integrative Health (CIH) Waiver,” statewide availability, and new medical condition eligibility. There will be an opportunity for Q&A.
Audience: Case managers
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